Systems Analyst, Enterprise Applications ()

Overview

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The Brookings Institution is a nonprofit public policy organization based in Washington, D.C. Our mission is to equip decision-makers with nonpartisan research and policy strategies to create a more prosperous and secure country and world.

To advance our mission, we are committed to the following four goals:

• Develop economic growth strategies for a changing world

• Expand economic and social opportunity for all

• Revitalize U.S. democratic institutions

• Advance peace and security worldwide

At the core of our mission is the quality, independence, and impact of our research. We are dedicated to finding bold, pragmatic solutions for societal challenges through open-minded inquiry, diverse perspectives, and holding ourselves to the highest standards of scholastic rigor.

Beyond the pursuit of excellence and intellectual rigor, Brookings places immense value on creating a supportive and collaborative environment where every individual can do their best work, learn, and grow. Because of this, Brookings has been at the forefront of public policy for more than a century.

Brookings Technology - Brookings Technology Services provides a variety of services and support to Brookings employees, whether resident or non-resident, including:

• Providing support for Brookings-issued hardware, software, and phones

• Managing a pool of loaner equipment including laptops, tablets, and mobile phones

• Providing and supporting standard office and email software in addition to a variety of useful business tools and software

• Setup of user accounts and providing access (in-house and remotely) to documents, software and email

Position Location: This position is hybrid. Hybrid positions combine regular in-person presence at our Washington, DC office with the option of two days of remote work each week

Responsibilities

Ready to contribute to Brookings success?

The Systems Analyst, Enterprise Applications supports the planning, governance, implementation, integration, and continuous improvement of Brookings' enterprise technology ecosystem. Reporting to the Director, Enterprise Applications and Architecture, this role serves as a bridge between business stakeholders and technology teams, translating business needs into scalable, secure, and practical technology-enabled solutions.

The position contributes across a broad portfolio of enterprise applications - including enterprise architecture initiatives, roadmap execution, integration and automation, data and analytics, governance processes, solution analysis, and technology modernization - spanning platforms such as Workday, Salesforce, Raiser's Edge, Adaptive Planning, Concur, integration technologies, and future systems.

The successful candidate operates as a hands-on individual contributor - doing the development work directly, not just specifying it. With a working grasp of how backend systems function, they can pick up new tools quickly to build integrations, reports, dashboards, and automations, while partnering with business stakeholders to analyze requirements and recommend scalable solutions. For example, they might write a Workday report, build a Power BI dashboard, develop an API integration, or configure an automation or AI agent.

Technical Delivery (45% )

• Design, build, configure, and maintain integrations between Brookings enterprise systems, using APIs, middleware/integration platforms, and scripting as appropriate.

• Support troubleshooting and resolution of integration errors, data-sync issues, and automation failures, escalating to the Director when architectural decisions are needed.

• Evaluate and document API endpoints, data mappings, and error-handling logic for new and existing integrations.

• Partner with internal teams, vendors, and implementation partners on configuration, development, testing, data conversion, and deployment of integration and automation solutions.

• Build reporting, dashboards, and automation workflows that reduce manual effort and improve data reliability across systems.

• Perform system configuration, quality assurance, regression testing, and user acceptance testing for integration and automation changes.

• Research and pilot emerging integration patterns, automation tools, and AI-enabled capabilities; build small proofs-of-concept to demonstrate value before broader investment.

Enterprise Systems Analysis & Solution Design (25%)

• Partner with business and technology stakeholders to understand business challenges, requirements, pain points, and opportunities for improvement.

• Support requirements-gathering sessions, workshops, interviews, and discovery activities with cross-functional stakeholders.

• Analyze business processes and identify opportunities for system optimization, automation, integration, and modernization.

• Contribute to the evaluation of alternative technology solutions and support developing recommendations based on business requirements, technical feasibility, cost, complexity, risk, and long-term sustainability.

• Create process flows, user stories, systems documentation, data flow diagrams, and solution proposals that support decision-making and implementation - including building the actual report, dashboard, or prototype where feasible.

• Assist in technology assessments, software evaluations, proof-of-concepts, and platform-selection initiatives.

• Develop a strong understanding of Brookings’ enterprise application landscape and the relationships, dependencies, and data flows among systems.

Governance, Roadmap & Project Support (20%)

• Support governance processes for enterprise applications, including change management, intake management, prioritization, and decision documentation.

• Assist in maintaining enterprise application inventories, roadmaps, project backlogs, decision logs, architecture artifacts, and implementation plans.

• Coordinate activities related to change review boards, governance committees, roadmap planning sessions, and cross-functional technology discussions.

• Track project status, risks, dependencies, decisions, action items, and follow-up owners across enterprise application initiatives.

• Help ensure proposed system changes are evaluated for downstream impact across business processes, integrations, reporting, data, security, and user experience.

• Maintain documentation, standards, knowledge repositories, and templates that support the Enterprise Applications function.

Continuous Improvement & Professional Development (10%)

• Stay current with enterprise technology trends, SaaS platforms, ERP and CRM systems, integration technologies, automation tools, analytics, and AI solutions.

• Develop expertise across Brookings’ core enterprise systems and related business processes.

• Participate in mentorship, training, and professional development opportunities to strengthen technical and analytical skills.

• Contribute to a culture of documentation, collaboration, and continuous improvement within BTech

Qualifications

Ready to make an impact? In this role, you will support Brookings values of collegiality, respect, inclusion, diversity and community, and bring the following qualifications:

Education/Experience Requirements:

• Bachelor's in information systems, Computer Science, or related field, or equivalent experience

• 0-5 years of experience in IT implementation, software consulting, software development, or integration - or an equivalent combination of education, internships, certifications, or hands-on technical experience

• Should demonstrate strong technical aptitude either via experience, or live demos of a work product

Knowledge/Skills Requirements:

Required:

• Curiosity and motivation to grow from hands-on technical delivery into broader enterprise systems analysis over time.

• Coding experience. Understanding of APIs (REST and/or SOAP) and common data formats (JSON, XML).

• Strong troubleshooting instincts and comfort digging into system logs, error messages, and data discrepancies.

• Clear written communication for technical documentation, aimed at both technical and non-technical audiences.

Preferred:

• Some hands-on exposure to integration/middleware tools (e.g., MuleSoft, Boomi, Workato, or similar).

• Entry-level technical experience with a modern enterprise system such as Workday, Oracle Cloud, SalesForce, or similar

Additional Information

What can we offer you? Brookings provides a generous benefit package that is comprehensive and includes both traditional benefits and unique offerings. Our comprehensive benefits package includes medical, dental, and vision benefits, generous time off, and workplace flexibility. For more information, please visit Brookings Benefits.

Brookings requires that all applicants submit a cover letter and resume. Please attach your cover letter and resume as one document when you apply. Please note: if you have applied to more than one Brookings job opening you should add a position-specific cover letter as a separate attachment.

Successful completion of a background investigation is required for employment at Brookings.

Brookings welcomes and celebrates diversity in all its forms, including diversity of experience, thought, and personal background. We welcome applications that reflect a variety of backgrounds based on ideology, race, ethnicity, religion, national origin, gender, sexual orientation, gender identity or expression, disability, veteran status, first generation college goers, and other factors protected by law. Brookings is proud to be an equal-opportunity employer that is committed to promoting a diverse and inclusive workplace. All selection decisions are based upon merit, skills, abilities and experience.