Software Service Engineer

Brooks is a leading provider of automation solutions with over 40 years of experience in the semiconductor industry, offering precision robotics, integrated automation systems, and contamination control solutions that empower chip manufacturers worldwide. Our product portfolio includes a range of automation solutions, including robots, vacuum systems, and atmospheric robots for semiconductor manufacturing (www.brooks.com).

Are you looking for a place where you can be part of a transformation? Join us at Brooks Automation and be a part of a dynamic organization that is shaping the future of technology.

Job Description

About the Role:

Join Brooks CCS/CCS-RS Software Service Team and play a key role in supporting advanced semiconductor inspection systems.

You will work closely with customers and global engineering teams to troubleshoot complex software and vision inspection issues, improve system performance, and deliver technical solutions in high-tech manufacturing environments.

This role is ideal for engineers with experience in machine vision, image processing, or semiconductor equipment who enjoy solving challenging technical problems.

Work Location: Onsite - Xinshi Dist., Tainan City, Taiwan.

Key Responsibilities:

• Provide advanced technical support for semiconductor inspection systems and machine vision applications.
• Diagnose and resolve complex software, image processing, and system performance issues.
• Analyze inspection results, system logs, and diagnostic data to identify root causes and implement solutions.
• Support equipment installation, software upgrades, and customer acceptance activities.
• Collaborate with global Software Engineering, Technical Support, and Sustaining Engineering teams to drive issue resolution and product improvements.
• Deliver technical training and guidance to customers and field service teams.

Qualifications:

• Bachelor's degree in Computer Science, Electrical Engineering, Automation Engineering, or related disciplines.
• 3+ years of experience in semiconductor equipment, machine vision, industrial automation, or related industries.
• Familiarity with SECS communication.
• Strong troubleshooting and root cause analysis skills.
• Ability to analyze system logs, inspection data, and diagnostic reports.
• Intermediate English communication skills.
• Experience with semiconductor inspection or vision systems.
• Programming experience in C#, C++, or Python.
• Knowledge of machine vision, image processing, or defect inspection applications.
• Experience supporting customer-facing technical environments.

Salary Ranges