Quote-to-Cash (Q2C) Business Analyst (m/f/d)

Overview

Bruker is enabling scientists and engineers to make breakthrough post-genomic discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in post-genomic life science molecular and cell biology research, in applied and biopharma applications, in microscopy, as well as in industrial and cleantech research, and semiconductor metrology in support of AI. Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, proteomics and multiomics, spatial and single-cell biology, structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.

Please visit www.bruker.com.

We are currently offering a new opportunity at the Bruker Global Business Services Center located in the very heart of or Warsaw, Poland or Porto, Portugal.

The Quote-To-Cash (Q2C) Business Analyst supports the global Quote-to-Cash process organization by translating stakeholder needs into clear process, data, control, and system requirements. The role provides analytical and execution support to the Q2C Global Process Owner, helping connect commercial, order, billing, accounts receivable, revenue recognition, and trade-related processes through consistent standards, effective governance, and technology-enabled improvement. Working in a global environment, supporting legal entities, business units, regions, and GBS and non-GBS teams. The Q2C scope may include quoting and commercial terms, order capture and fulfillment, billing and exception invoicing, credit and risk, cash application, collections, disputes, intercompany/TPA posting, month-end activities, Global Trade Services, and Revenue Accounting and Reporting. Specific sub-process assignments may evolve with business priorities.

Responsibilities

• Document current and future-state Q2C processes, requirements, controls, dependencies, local variations, and handoffs using approved BPO standards.
• Gather and analyze requirements across commercial, order management, billing, AR, collections, disputes, GTS, and RAR stakeholders; prepare structured recommendations for the Q2C Global Process Owner.
• Support intake and evaluation of Q2C change requests by validating completeness, process fit, business impact, affected systems, stakeholders, and cross-functional dependencies.
• Maintain Q2C process documentation, templates, decision logs, issue lists, action trackers, and supporting knowledge repositories.
• Analyze operational data and trends across order quality, billing, credit, cash application, collections, disputes, aging, and process exceptions to identify root causes and improvement opportunities.
• Support development of Q2C KPIs, dashboards, and management reporting, ensuring consistent definitions, reliable data inputs, and clear interpretation.
• Coordinate with Business, Sales Operations, Order Management, GBS and local AR teams, Corporate Finance, Treasury, Tax, RAR, IT Business Partners, and BSO/SAP teams.
• Develop or support functional requirements, test scenarios, test evidence, defect follow-up, UAT coordination, and business-readiness activities for approved changes.
• Support Key User engagement, training materials, communications, and adoption of approved global standards and system changes.
• Monitor assigned actions, risks, dependencies, and expected benefits; escalate issues requiring Process Owner or governance decisions.
• Contribute to process harmonization, automation, analytics, working-capital improvement, revenue-process quality, and compliance initiatives without assuming final process design authority.
• Perform other duties as required.

Qualifications

• Bachelor degree in Finance, Accounting, Business, Supply Chain, Information Systems, or a related discipline.
• 4-6 years of relevant work experience in Q2C/O2C, Order Management, Accounts Receivable, business analysis, process improvement, shared services, or ERP-enabled transformation
• Experience with SAP S/4HANA or ECC, Sales and Distribution, FI-AR, RAR, GTS, CRM/SFDC, reporting/analytics, process mapping, or testing tools is preferred
• Business analysis, Lean/Six Sigma, project, credit/collections, or SAP certification is beneficial but not required
• Strong understanding of one or more Q2C domains such as order management, billing, credit, accounts receivable, cash application, collections, disputes, GTS, or revenue recognition
• Ability to understand end-to-end dependencies and translate stakeholder needs into structured process and functional requirements
• Strong analytical, root-cause, problem-solving, and data-quality skills
• Working knowledge of internal controls, audit evidence, process documentation, and business testing
• Strong written, verbal, presentation, and workshop-facilitation skills in English
• Ability to build alignment across commercial, operational, Finance, and IT stakeholders without direct authority
• Organized, detail-oriented, pragmatic, and comfortable managing multiple priorities
• Experience in a complex multinational environment preferred

• Operates with a high standard of ethics, integrity, and professionalism.

Bruker is committed to fostering an inclusive, and respectful workplace. We welcome applications from all qualified individuals and evaluate candidates based on their skills, experience, and qualifications. We do not discriminate based on any personal characteristic or background protected by applicable laws.Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.