System Support Specialist
Confirmed on the employer's own hiring board on Nov 11, 2026. First seen by Alion on Jun 12, 2026. BuildxPartners scores D on the Alion truth index.
About Client
At our client we believe that speed is the key to turning data into impact. Our in-memory, massively parallel processing (MPP) database is one of the fastest in the world, built from the ground up for analytics at scale. We help financial institutions, retailers, governments, and defense organizations make better decisions faster by turning complex data into actionable insights in seconds, not hours. This is a pivotal moment for Exasol. As we double down on our growth in Germany and across Europe, we are building a commercial team that thrives on curiosity, grit, and action.
About the Role
As a System Support Specialist, you independently resolve standard and moderately complex technical issues. You directly engage with customers and contribute to knowledge quality within the team.
What You'll Bring (Must-Haves)
- Proven ability to diagnose and resolve technical issues across multiple product areas
- Strong customer-facing communication skills in written and verbal formats
- Structured, data-driven troubleshooting approach
- Ability to prioritize and manage multiple cases while meeting SLA requirement
- Experience documenting technical solutions clearly and accurately
Responsibilities
- Resolve standard and moderately complex technical support cases with clear ownership
- Escalate complex technical problems to the appropriate teams with complete context
- Create, maintain, and improve Knowledge Base (KCS) articles based on resolved cases
- Review and approve L1 case updates to ensure accuracy and quality
- Ensure consistent, high-quality customer communication throughout case resolution
- Contribute to continuous improvement of support processes and documentation
A Day in the Life
Review active cases, prioritize based on SLA commitments, resolve customer issues, analyze logs, escalate complex issues with structured summaries, proactively update customers, review L1 case updates, create knowledge articles, and collaborate across teams to ensure timely resolutions.
What's in it for You
- Ownership of customer outcomes in a high-impact support environment
- Opportunity to deepen technical expertise across product modules
- Direct contribution to knowledge systems and process improvements
- Clear career path to L3 through increased technical ownership and mentoring responsibilities
- Competitive compensation
- Structured onboarding and mentorship
- Growth opportunities within a fast-scaling, high-performance team