Workplace Experience Coordinator

Role Overview

The Workplace Experience Coordinator is the connective tissue of Burton's Burlington, VT headquarters. This role is simultaneously the first face employees and visitors encounter and a behind-the-scenes operator who keeps recurring programs, company events, and the daily rhythm of the office running without disruption. It is a high-volume, high-variety position that requires equal parts operational precision, relationship-building, and proactive problem-solving.

Key Responsibilities

Catering Program Management: Own and execute Burton's recurring catering program — Tuesday lunches and Thursday breakfasts — across approximately 48 weeks per year. This is a fully managed operational program, not a scheduling task.

Plan, coordinate, and execute biweekly catering within approved annual budget parameters

Process invoices accurately and on time; prevent and escalate delays proactively

Evaluate and onboard 1–2 new vendors per year with documented backup alternatives

Identify and communicate contingency solutions when disruptions occur

Maintain vendor relationships and ensure all accounts are correctly set up in Concur

Event Support & Ownership: Contribute meaningfully to major Burton company events year-round and serve as the primary owner of the Summer Event Series from planning through execution.

Own the Summer Event Series end-to-end: logistics, budget, coordination, and post-event debrief

Support major annual events (Bolton Night, Holiday Stroll, Company Meetings, GTM Weeks, etc.) across planning, logistics, setup, and breakdown

Contribute proactive brainstorm ideas at each event cycle

Partner cross-functionally with Executive Assistants, Events, Activation, and Grassroots teams within agreed timelines

Guest & Visitor Experience: Serve as the first point of contact for all guests, candidates, and visitors to Burlington HQ.

Execute visitor check-in and badging consistently and accurately

Maintain a welcoming, professional front desk presence at all times

Represent Burton's culture in every interaction

Building Operations & Ambiance: Maintain the physical environment of the office to ensure a clean, well-stocked, and functional workspace.

Keep lobby, kitchen, and common areas maintained to standard daily

Place weekly supply orders reliably; identify and resolve stock issues proactively

Process vendor payments on time; escalate potential delays before they become overdue

Administrative Support

Provide accurate, timely administrative support across select recurring programs.

Manage New Rider Program gear with high accuracy across selection, tracking, and distribution

Maintain the fan mail wall with monthly updates; fulfill sticker requests without backlog

Qualifications

Required

2+ years of experience in office coordination, administrative, or hospitality role

Demonstrated ability to manage multiple concurrent workstreams without dropping details

Experience managing vendor relationships and processing invoices or expense reports

Strong organizational skills with a proactive, solutions-first approach

Professional interpersonal skills and the ability to represent the company to external guests

Comfort working in a fast-paced environment with shifting priorities and high daily volume

Proficiency in Microsoft Office Suite and expense management tools (e.g., Concur or similar)

Discretion when handling confidential information

Preferred

Experience supporting or coordinating company events, including logistics and on-site execution

Background in catering coordination, food & beverage, or vendor management

Familiarity with action sports, outdoor industry, or lifestyle brand environments

Experience working with cross-functional teams including HR, Marketing, or Executive leadership

What Success Looks Like

In this role, success isn't measured by a single project — it's measured by the cumulative, consistent reliability of dozens of moving parts. The ideal candidate is someone who takes ownership without being asked, communicates proactively when constraints arise, and understands that their work directly shapes the daily experience of everyone in the building.

A significant portion of Burton's internal culture and employee experience runs through this role. We're looking for someone who takes that seriously.