Carrier Manager

C.H. Robinson is seeking a Carrier Manager to join our APAC Managed Solutions team. In this key role, you will be responsible for managing day-to-day carrier relationships and ensuring service performance meets customer expectations. You will involve monitoring compliance metrics, publishing and interpreting carrier scorecards, resolving escalations, and identifying improvement opportunities through data analysis. Acting as a key liaison between carriers and the customer, you will drive operational excellence and fosters collaborative partnerships.

At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success. In this role, you will work on-site with your peers five days a week, fostering creativity and producing impactful results through face-to-face interactions. Experience the full benefits of teamwork and immediate collaboration in a vibrant and engaging workplace

Responsibilities:

The duties and responsibilities of this position consists of, but are not limited to, the following:

• Monitor compliance EDI adherence, routing guide compliance)
• Publish and interpret scorecards and service metrics (tender acceptance, OTD, dwell, claims)
• Manage carrier escalations; implement corrective actions
• Maintain master data (lanes, service attributes) with high accuracy
• Work to continuously improve carrier management processes
• Support customer on large RFP exercises
• May participate in procurement projects including, but not limited to, data extraction, analysis, formatting, and presentation of rates and data related to pricing requests
• Provide market and network insights to account team
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

Required Qualifications:

Required:

• Bachelor’s degree from an accredited college or university
• Minimum 2 years of professional experience
• Ability to travel up to 25% (domestically and internationally)

Preferred Qualifications:

Preferred:

• Experience with carrier monitoring and compliance processes
• Professional experience in Procurement, carrier sales, transportation, logistics, and/or Supply Chain
• Exceptional facilitation skills including but not limited to relationship management, presentation, documentation and accountability
• Should possess strong root cause and analytical skills
• Strong negotiation and conflict resolution skills
• Demonstrated ability to communicate with various levels within customer organization (both written and verbal)
• Ability to identify, understand and execute based on market trends and pricing strategies
• Proficient in Microsoft Office Suite of programs
• Skilled in interpreting KPIs and compliance metrics
• Advanced Excel and data visualization
• Values a diverse and inclusive work environment

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide additional company benefits plan that matter to you most, including life and medical insurance/ Critical illness, accident death and disability Insurance, Paid time off (PTO), Paid Sick Leave, Holiday Allowance and among others, the opportunity to prosper in a Fortune 500 company.