Technical Project Manager

Role Overview

We are looking for a Technical Project Manager to act as the key technology lead at our partner organisation, driving project delivery, technical integration and feature releases across both organisations.

You will serve as the technology bridge between internal engineering teams and external partners, ensuring alignment on technical requirements, system performance, release timelines and issue resolution.

This is primarily a PMO and delivery-focused role, covering planning, tracking, reporting, communication and escalation. At the same time, we expect a strong technical foundation - someone who can understand system architecture, work with APIs and logs, troubleshoot integration issues and collaborate effectively with engineers.

Key Responsibilities

Release & Delivery Management

• Own and maintain the overall Release Calendar, ensuring feature releases and Go-Live milestones are delivered on schedule.
• Coordinate release planning, dependencies, technical readiness and deployment activities across both organisations.
• Assess technical risks before each release and ensure rollback plans and incident playbooks are prepared.
• Lead Go/No-Go assessments and coordinate production deployment activities.
• Track post-release issues and ensure timely resolution with relevant technical teams.

Technical Integration & Partner Management

• Act as the primary technical point of contact between internal engineering teams and external partners.
• Align technical requirements covering API integration, authentication, data encryption and transaction/data synchronisation flows.
• Identify technical gaps early, including differences in system capabilities, architecture, integration approaches and data processing.
• Work closely with engineering teams to resolve integration issues and ensure technical decisions are clearly communicated and followed through.
• Facilitate technical discussions between engineering, QA, product and partner teams when cross-functional alignment is required.

Technology Performance & Issue Resolution

• Monitor key technical and operational metrics such as API latency, response time, connection success rate, timeout rate and integration errors.
• Work with engineering teams to investigate issues, identify root causes and drive corrective actions.
• Review system logs, API responses and monitoring dashboards to validate issues and understand actual system behaviour.
• Escalate critical technical risks and blockers with clear impact, ownership and resolution timelines.

Reporting & Incident Management

• Prepare regular technical reports covering project progress, release status, system performance, risks, issues and dependencies.
• Establish and manage a clear escalation process to ensure issues are routed to the right owners and resolved within agreed timelines.
• Coordinate technical incident response and act as Incident Commander during major production incidents.
• Own incident communication across stakeholders and ensure timely updates throughout the resolution process.
• Coordinate post-incident reviews and follow up on corrective and preventive actions.

Requirements

Project Management & Communication

• 3+ years of experience in Technology Project Management, PMO, Delivery Management or similar roles.
• Strong project planning and tracking skills, including timelines, milestones, dependencies, RAID logs and release calendars.
• Hands-on experience with tools such as Jira, Confluence or similar project management platforms.
• Strong reporting and presentation skills, with the ability to communicate effectively with both technical teams and management.
• Strong stakeholder management skills with the ability to coordinate multiple teams, follow up on owners and drive actions to completion.
• Confident in managing escalations and resolving issues in a fast-paced environment.
• Fluent in Vietnamese, both written and spoken.
• Based in Ha Noi and willing to work on-site at the partner's office.

Technical Background

• 3+ years of hands-on experience as a Software Engineer, QA Engineer, DevOps Engineer, Technical Consultant or similar technical role.
• Good understanding of REST APIs, system integrations and data flows.
• Comfortable using tools such as Postman, cURL, logs and monitoring dashboards to troubleshoot technical issues.
• Understanding of API authentication, security, data encryption and transaction/data synchronisation flows.
• Able to communicate effectively with engineers and challenge technical assumptions when necessary.
• Hands-on mindset with the ability to perform basic troubleshooting, validate integrations, build quick POCs using AI or other tools, and understand technical issues before escalating them.
• Good understanding of software development lifecycle, release management and production deployment processes.

Nice to Have

• Experience in banking, fintech or payments, especially core banking, payment gateway or bank-to-partner integrations.
• Familiarity with SBV regulations and security standards such as PCI DSS and ISO 27001.
• Experience with monitoring and observability tools such as Grafana, Prometheus or Datadog.
• Experience in incident management, ITIL, on-call operations or blameless postmortems.
• Experience working with legacy systems, microservices and cloud-based architectures.
• Certifications such as PMP, SAFe or Scrum Master.
• Experience working in a multi-organisation or vendor integration environment.

Our benefits:

• Competitive compensation including a 13th-month wage and up to 3 months of performance-based bonus.
• BE Corp budget (Vary from your level) is allocated for using services such as transportation, food, and passenger car bookings in Be application.
• MacBooks and needed devices are currently supplied to all technical team members.
• Social insurance (BHXH) (vary from your levels) and 100% gross salary applied including probation.
• Annual health checks and premium medical healthcare (PTI) after probation.
• 15 days of annual leave is applied for the entire employees.
• Cozy and creative working space, comfortable working hours, exceptional team members, fast-growing & prosperous products and cutting-edge technical stacks.
• Company trips, team-building activities, and happy hour events are organized on a quarterly or annual basis.