Clarity Operations Manager

Permanent Full Time

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The Clarity Operations Manager leads the team responsible for supporting and enhancing Canada Life's project and portfolio management tools, primarily Clarity PPM. Managing a business analyst, support analyst, and two developers, the role ensures reliable system access, drives continuous improvement, supports data quality initiatives, and maintains strong stakeholder relationships. The position also plays a key leadership role in advancing the strategic priorities of the Technology PMO and Technology Strategy & Transformation Office through effective process management, project delivery expertise, and change leadership.

We’re looking for an individual that is an effective team leader, providing clear vision to their team for the value derived from effective project management tools, constantly looking to improve the portfolio and not afraid to explore creative problem-solving techniques. Working with TPMO leaders, the role will be responsible for managing an evolving set of capabilities to improve delivery and resource management practices, business partner and customer experience, business efficiencies, and business differentiation.

What you’ll do

• Lead and develop a team of Clarity Operations specialists
• Maintain and oversee a delivery pipeline of new enhancements, ranging from simple changes to metadata to new integrations and automated business processes, ensuring requirements are well understood, changes are developed efficiently, testing is completed and change management processes are followed to minimize implementation risks
• Understand business and technology challenges and find opportunities for ‘out of the box’ solutions
• Lead discovery discussions to understand business problems, feature opportunities, and useability gaps, articulating the art of the possible.
• Translate business requirements, workflows, and operating models into clear functional and technical direction for team members
• Maintain a high level of user engagement and support for project managers and other TPMO application users
• Work closely with the Data Analytics team to develop data providers, fields, controls and processes necessary to maintain a high standard of data quality in support of key reports and dashboards
• Support and champion the implementation of a data quality framework for project and resource data managed in Clarity
• Act as SME for Clarity (PPM), improving adoption and data quality
• Provide support for secondary TPMO applications including Microsoft Planner, Microsoft Project, and Smartsheet
• Support the wider TPMO team: lean in where needed on strategic projects and priority work.
• Monitor the project portfolio, to identify/anticipate opportunities or challenges for Canada Life. Work with the Project Delivery Life Cycle team to develop delivery process changes, and with Clarity and Data Analysis colleagues to develop the tools and dashboards to support those processes.
• Establish strong working relationships with delivery teams that enable collaboration and transparency
• Proactively identify and resolve issues that may impair the organization’s ability to meet its strategic, financial, and technical goals
• Coach and develop team members, providing meaningful growth opportunities, a clear vision for the future, and demonstrating how the team’s activities support Canada Life and Technology’s strategic goals

What you’ll bring

• Bachelor’s degree or Master’s degree in Computer Science, Engineering or a related field
• 8-10+ years of experience in project management, project management offices, product ownership and/or technology consulting roles with production delivery responsibility.
• Experience in PMO / TPMO environments. Hands-on experience with project portfolio management systems essential, with Clarity strongly preferred. Strong understanding of the project management lifecycle, and agile methodologies. Experience working in agile or iterative delivery environments.
• Experience defining technical requirements, solution designs, test plans and operational support documentation.
• Experience working with diverse data platforms, data models, and structured and unstructured data sources.
• Experience gathering and documenting requirements and guiding solutions from concept through implementation.
• Proven ability to influence senior stakeholders and align system configuration to business objectives. Strong problem-solving, and process analysis skills.
• Excellent executive-level communication skills, including the ability to convey insights and strategy through data.
• Structured and analytical planning approach; design appropriate work-back schedules to drive effective implementation.
• Understanding of insurance and financial services industry preferred.

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The base salary for this position is between $102,000 - $152,000 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver - for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.

• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.

• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.

• Financial Security: Company-matching pension plan, share ownership program and additional investment options.

• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [email protected]. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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