Engagement Manager (MES Pharma)

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

Location Details

Location is Gurabo 00778, Puerto Rico- Onsite role

About the job you are considering

The Engagement Manager is responsible for the end-to-end management of projects and strategic accounts within the Life Sciences & Pharmaceutical industry, ensuring delivery excellence, customer satisfaction, regulatory compliance, and business growth.

The role combines expertise in Project Management, Digital Manufacturing, MES Delivery, and Business Development, supporting clients throughout their digital transformation journey with a strong focus on Manufacturing Execution Systems (MES), Pharma 4.0, and Smart Manufacturing initiatives.

The Engagement Manager acts as a trusted advisor to the client and as an internal leader, ensuring the achievement of business objectives, quality standards, compliance requirements, and profitability targets.

Your Role:

Delivery Leadership

• Manage complex programs and projects, ensuring compliance with timelines, budgets, quality standards, and contractual commitments.
• Coordinate multidisciplinary national and international teams comprising Project Managers, MES Consultants, Solution Architects, Validation Specialists, and Business Analysts.
• Ensure the application of Capgemini delivery methodologies and Project Management best practices.
• Govern risks, dependencies, escalations, and mitigation plans.
• Drive customer satisfaction through effective, value-oriented delivery.

MES Pharma Delivery

• Lead MES implementation, upgrade, and global rollout initiatives within regulated pharmaceutical manufacturing environments.
• Support clients in defining their Digital Manufacturing roadmap.
• Ensure MES solutions are aligned with manufacturing processes and business requirements.
• Coordinate activities including Assessment and Business Analysis, Solution Design, Configuration & Deployment, Testing, Validation, Hypercare and Continuous Improvement

Quality & Compliance Governance

• Ensure compliance with pharmaceutical regulations and quality requirements throughout the entire project lifecycle.
• Ensure adherence to GMP/GxP, FDA 21 CFR Part 11, EU GMP Annex 11, Data Integrity (ALCOA+), GAMP 5, Computer System Validation (CSV), Computer Software Assurance (CSA), Collaborate with Quality Assurance, Validation, and Regulatory Affairs teams to ensure full compliance of implemented solutions, Support internal and external audits.

Client Relationship Management

• Build and maintain long-term relationships with managerial and executive-level stakeholders.
• Act as the primary point of contact for Manufacturing Directors, Plant Managers, Manufacturing IT Managers, Digital Manufacturing Leaders, QA Managers, Operations Directors, Understand clients’ strategic priorities and translate them into actionable initiatives, Manage escalations and critical situations while ensuring high levels of customer satisfaction.

Financial Management

• Ensure achievement of engagement financial targets.
• Manage Revenue, Profitability, Forecasting, Budgets, Resource Utilization, Continuously monitor project and program profitability.
• Ensure proper financial governance across all engagements.

Business Development

• Identify growth opportunities within assigned accounts.

Support activities such as:

• Pre-sales , Proposal Management, Bid Management, Solution Shaping, Promote services and solutions related to Manufacturing Execution Systems (MES), Smart Factory, Pharma 4.0, Manufacturing Intelligence, Advanced Analytics, Industrial IoT
• Collaborate with Account Executives, Sales Teams, and Practice Leaders to expand customer accounts and drive business growth.

People Management

• Lead, motivate, and develop multidisciplinary teams.
• Support recruitment and talent development initiatives.
• Conduct performance reviews and support career development plans.
• Foster a culture of excellence, innovation, accountability, and collaboration.

Required Skills and Experience:

Project Management

• Proven experience in managing complex projects and programs. Strong governance capabilities for international, multi-vendor initiatives.
• Experience managing executive-level stakeholders and Solid knowledge of leading Project and Program Management frameworks and methodologies.

MES Pharma Expertise

Proven experience in delivering MES projects and programs within Life Sciences organizations.

Knowledge of Electronic Batch Record (EBR), Batch Review by Exception (RBE), Recipe Management, Dispensing & Weighing, Genealogy & Traceability, Material Management, Digital Work Instructions, Equipment Integration, Shop Floor Control, Electronic Logbooks, Quality-by-Design Manufacturing

Technical Skills

Experience with one or more of the following platforms:

• Siemens Opcenter Execution Pharma (Camstar), Werum PAS-X / Körber PAS-X, Rockwell, harmaSuite, Critical Manufacturing MES, AVEVA MES

Knowledge of integrations with:

• SAP ECC / SAP S/4HANA, SAP ATTP, LIMS, WMS, Data Historians, SCADA, PLCs

Knowledge of industry standards including:

• ISA-95 , ISA-88, GAMP 5, Pharma 4.0

The base compensation range for this role in the posted location is $73,150 - $192,850 / year.

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave

• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Disclaimers

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant in the United States. http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.