Operations Assistant - Partner Performance

Careem is building the Everything App for the greater Middle East - making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people’s lives and build an awesome organisation that inspires.

Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region’s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.

We’re now entering our next chapter - one powered by AI. We’re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it’s streamlining operations, enhancing customer experience, or reimagining internal systems - we want people who can make Careem work smarter and move faster.

About The Role

As part of the Food Operations team, you will play a key role in ensuring a seamless experience for our customers, partners, and captains. You’ll drive operational excellence by managing daily activities, enhancing KPIs, leveraging data insights, and collaborating across teams to continuously improve Careem’s food delivery journey.

What You’ll Do

• Daily Food Operations: Manage and optimize day-to-day operations, ensuring smooth experiences for customers, captains, and partners while quickly addressing real-time issues.
• Performance & KPIs: Track, analyze, and improve critical metrics such as reliability, delivery times, and overall service quality.
• Cross-Team Collaboration: Work closely with training, commercial, and supply teams to align on goals and deliver exceptional results for all stakeholders.
• Data & Insights: Use spreadsheets to build reports, and create dashboards that guide data-driven decision-making.
• Stakeholder Management: Partner with internal and external stakeholders to identify growth opportunities and improve the end-to-end customer experience.
• Continuous Improvement: Drive process improvements by combining data analysis with on-ground operations, ensuring proactive customer experience enhancements.

What You’ll Need

• 1+ years of experience in an Operations role (preferred).
• Bachelor’s degree from a reputable institution.
• Ability to thrive in fast-paced, complex operational environments with tight deadlines.
• Problem-solving mindset with strong troubleshooting abilities.
• Analytical thinker with the ability to extract actionable insights from large datasets.
• Collaborative, proactive, and eager to learn and share knowledge.
• Strong skills in spreadsheets; experience with SQL is a plus.

What we’ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.