Manager / Assistant Manager, Salesforce Business Analyst

[What the role is]

[What you will be working on]

Responsibilities:

• Collaborate with Stakeholders: Engage with business leaders, end-users, and technical teams to gather, analyse, and document detailed business requirements for Salesforce solutions.
• Translate Business Needs: Convert business requirements into clear, actionable functional specifications and user stories, ensuring alignment with development teams and business goals.
• Facilitate Process Improvements: Analyse existing business processes, identify pain points, and recommend automation or optimization using Salesforce tools.
• Oversee Salesforce Enhancements: Partner with Salesforce administrators and developers to design, configure, and implement custom solutions, including workflows, dashboards, and custom objects.
• Conduct Testing: Perform functional and user acceptance testing (UAT) to ensure Salesforce configurations meet business requirements and maintain high-quality standards.
• Create Reports and Dashboards: Develop insightful reports and dashboards to support data-driven decision-making across teams.
• Train and Support Users: Conduct user training sessions and provide ongoing support to ensure effective adoption and utilization of Salesforce solutions.
• Act as a Liaison: Bridge communication between business units and technical teams, ensuring alignment and smooth delivery of projects.
• Stay Updated on Salesforce Trends: Keep up with Salesforce releases, new features, and best practices, applying them to improve processes and solutions.
• Drive Strategic Value: Work proactively to identify areas where Salesforce can add value to the organization’s goals, driving efficiency and innovation.

Requirements:

• Background in Business Administration, Information Technology, or a related field.
• 3 years of experience as a Salesforce Business Analyst or similar role.
• Strong knowledge of Salesforce platform capabilities, including Service Cloud, and Marketing Cloud
• Preferred Salesforce certifications in Administrator, Advanced Administrator, or Business Analyst.
• Knowledge of Agile and Scrum methodologies.
• Familiarity with tools like JIRA, Confluence, and other project management software.
• Proficiency in requirements gathering, process mapping, and creating user stories.
• Hands-on experience with report creation and dashboard design in Salesforce.
• Excellent verbal and written communication skills, with the ability to present ideas to diverse audiences.
• Analytical mindset with a focus on problem-solving and process improvement.

[What we are looking for]

Only shortlisted applicants will be notified.

Position will commensurate with experience.

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