Program Assistant (2026-1188)

Position Details

Position Status: Regular Part Time Location: Market Mall, OSI Clinic BW Hours: 62.00 FTE: 0.80 Shift: Days Shift Times: 0800-1615 Union: HSAA Rate of Pay: $38.80 - $51.17PCN: SPTOSIAD07

Date Competition Closes: October 29, 2026

The Opportunity

Position Summary:

Reporting to the Program Manager, Carewest Operational Stress Injury (OSI) Clinic, this position supports research, program evaluation, data analytics, quality improvement, reporting, and administrative activities. The role is

responsible for Veterans Affairs Canada reporting, program performance monitoring, and supporting evidence-based mental health service delivery.

Program Summary:

The Carewest OSI Clinic provides specialized mental health assessment and treatment services for current and former Canadian Armed Forces members and RCMP personnel experiencing Operational Stress Injuries.

Key Responsibilities:

• Assist with research, program evaluation, quality improvement and outcome measurement initiatives.
• Conduct literature reviews and summarize findings.
• Support ethics submissions, research documentation, grant applications and manuscripts.
• Analyze clinical, operational and research data and prepare reports, dashboards and presentations.
• Maintain databases and perform data extraction, validation, cleaning, analysis, and quality assurance activities.
• Coordinate and complete required Carewest OSI Clinic reporting to Veterans Affairs Canada, including wait times, waitlists, service utilization, outcomes and accountability metrics.
• Ensure VAC reports are accurate and submitted within established timelines.
• Provide regular and ad hoc reports to the Program Manager.
• Collaborate with interdisciplinary teams and external stakeholders.

Qualifications & Experience:

• Undergraduate degree in a relevant discipline with two years of related experience, or a Master's degree in a related field.
• Experience in research, program evaluation, data analysis, quality improvement, psychometrics, healthcare operations, or related environments.
• Knowledge of research methodologies and program evaluation.
• Proficiency with REDCap, Excel and statistical/analytics software such as SPSS, R, SQL, Python, Power BI or Tableau.
• Strong analytical, organizational, communication and report-writing skills.
• Knowledge of privacy, ethics and data governance requirements.
• Ability to manage multiple priorities and work independently and collaboratively.