Technical Services Manager

Castrol is one of the world’s leading lubricant brands, serving customers and consumers in the automotive, marine, industrial and energy sectors. Castrol brands are recognised globally for their premium quality and high performance, shaped by the company’s commitment to innovation and cutting-edge technology. With products sold in more than 150 countries, Castrol has helped keep things moving onroads and racetracks, air, sea, and space for over 125 years. 

Whether you're just starting out or ready for your next big move, you're in the right place to explore an exciting career with Castrol.

Job description

Job Purpose: 

Responsible for leading a team providing technical advice and support regarding BP/Castrol products, solutions and their applications - including resolving specific technical problems. Provision of technical training for internal staff, technical service vendors and customers where required, in order to improve overall customer satisfaction. Support the sales team in prospect and pipeline management as the technical expert as per the agreed technical offer framework for the market.

This includes the understanding of customer needs and developing value propositions in conjunction with account managers and/or sales executives with the right products and services to offer in order to deliver benefits to customers based on value-selling techniques.

Key Tasks:

• Responsible for defining the Technical Offer for the Market in line with overall PU approach
• Provide strong leadership for assuring and building a strong HSSE culture within the technical service engineer and on-site technician team. 
• Implementation of key activities to build the skill and capability on technical, product knowledge & Application to technical engineer and sales team to meet Goal set towards business growth
• Support with any requests for technical services where application requirements are intricate, handling technical queries quickly and effectively.
• Actively assist sales teams in resolving technical issues from the use of products/solutions in a timely manner to ensure the company reputation for quality is reinforced, visiting customers to resolve problems when required
• Assist in coordinating all technical issues related to product trials and interpret laboratory reports, as the need arises
• Stay ahead of the latest technical developments to competently provide sound technical support
• Support technical knowledge empowerment to the field force through helping with technical training to sales teams, customers and distributors
• Provide technical training to internal staff, channel partners, technical service vendors and customers where required, to improve overall customer satisfaction
• Handle the process and communication of all Chemical Declarations requests received from customers, such as Honda, Toyota, Mitsubishi, Denso Group, Nikkon and NMB Minebeamitsum for product export purposes.   

Leadership:

• Delegate work appropriately and ensures that the right people and resources are available to deliver work/ on customer related projects. Provide the team with a clear direction and define standards of performance expected; Monitor performance and provide timely and constructive feedback to enable team development; Motivate and empower others to achieve goals and provide others with coaching and development opportunities.
• Chemical Management Services (CMS) - Provide leadership to support the CMS / CIS offers and allocate appropriate resources to ensure all operations are led in accordance with CMS Control of Work procedures.
• Responsible for the ownership of the technical service offer and implementation of the Ethics & Code of Conduct, HSSE policies and system (training, safety audit for CMS) that are introduced and ensure that the subordinate understands such policies and enforce to them.

Required Experience:

• Relevant technical certification/degree with Mechanical/Chemical, Engineering or similar discipline
• Possess strong skills in the areas of HSSE, knowledge of chemistry and engineering and problem solving
• At least 10 years total experience in Global or Multinational Organization working in a similar role within the lubricants industry
• Technical understanding of Lubricants and product applications. 
• Mechanical, Engineering, Reliability, Condition Monitoring or Chemistry
• ICML Training, Noria or other similar lubricants training   
• Exposure to Automotive or Industrial lubricants business environment including exposure to Automotive and industrial sales / and preferably combined experience in manufacturing
• English and Thai Language are required in this role as there will be a need to work with local market and working closely with regional and global offices.

Skills & Competencies:

• Understanding of lubrication and equipment application. Able to show good understanding of industry trends and strong knowledge lubrication application in the following key industry sectors, PCO, CVO, MCO and Industrial.
• Require significant problem-solving skills, and be able to make judgments based on fact-based information (non-bias decision)
• Excellent presentation skills where professional technical expertise is required
•  Ability to demonstrate value creation for customers
• Project management skills
• RCA & Process driven approach to handling multiple projects and stakeholders
• Well-developed lubrication maintenance skills, customer management skills.
• Computer literacy and use of applications
• Ability to add value internally and externally, always looking for continuous improvement
• Team players, innovative and creative, have a strong bias for action
• High mobility, up to 50% to support business needs across different geography.
• Current Valid Driver’s Licence - this role is considered a professional driver.

Privacy

The Castrol entity recruiting for this role is the data controller for the personal information you provide. We use it to assess your application and to manage the recruitment and onboarding process. We may share it with service providers who support our recruitment, and it may be transferred to other Castrol entities internationally under appropriate safeguards. We keep it only for as long as necessary. For details of how we use your information and your data protection rights, contact  [email protected].

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to Castrol recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.).

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.