Learning & Development Specialist III

WE OFFER EXCELLENT BENEFITS:

• FREE Employee Medical Insurance
• FREE Employee Dental Insurance
• FREE Employee Vision Insurance
• Sick leave (8 hours per month)
• Vacation (Minimum of 2 weeks paid vacation)
• Retirement (Employer contribution - 3% contribution and an additional 3% employer match)
• FREE Long-Term Disability Insurance
• FREE Life Insurance
• 13 Paid Holidays

CCEW Mission

Feed the hungry, heal the hurting, welcome the stranger.

CCEW is an equal opportunity employer. All employees and potential employees will be recruited, selected, trained, promoted, compensated and, if necessary, disciplined or terminated without regard to sex, gender, race, ethnicity, national origin, citizenship, immigration status, religious affiliation, marital status, military veteran status, age, pregnancy, sexual orientation, gender expression or identity, disability, genetic information, or any other basis protected by law.

Job Summary

This position is responsible for conducting training needs assessments, developing training programs, managing training budget, creating training materials, training managers and supervisors, organizing training events, evaluating training effectiveness, collaborating with HR staff, and working on conflict resolution, all in alignment with CCEW core values and strategic priorities. Developing and implementing supervisor and new leader training programs, monitoring training completion and efficacy, ensuring confidentiality of client information, and adhering to agency policies and CCEW values.

CCEW serves people at some of the hardest moments of their lives. The quality of that service depends on how well our staff are prepared, supported, and developed. The Learning & Development Specialist III owns that work.

You will find out where performance gaps exist, and design and deliver training that closes them. You will lead new hire onboarding, build our supervisors and new leaders, run instructor-led sessions across programs, and report results to leadership with data-driven analytics. You will partner with program leaders across housing, shelter, and family services to fit training to how each program operates.

Job Duties/Responsibilities

To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential duties/responsibilities of this job.

• Conduct annual agency-wide training needs assessment and deliver a written report with recommendations.
• Work with program leaders to set training and development objectives that fit each program's work environment.

• Administers spending against the learning and development budget.

• Build or source training materials across in-person, virtual, and self-paced formats.

• Trains managers, supervisors, and others involved in employee development efforts.

• Plans, organizes, facilitates and orders supplies for employee development and training events.

• Develops and maintains organizational communications such as intranet bulletin boards and newsletters to ensure employees have knowledge of training and development events and resources.

• Conducts follow up studies of all completed training to evaluate and measure results.

• Works effectively as a team member with other members of management and the HR staff.

• Maintain the agency's learning resource library and learning management system so staff can find what they need.

• Conducts regular evaluation and assessment of training programs and recommends revisions, improvements, and updates to the Chief HR Officer.

• Works collaboratively with the Chief HR Officer to identify, plan, execute, document, and recommend follow up trainings consequent to employee misconduct, policy violations, staff disciplinary and termination situations.

• Coach staff and supervisors through workplace conflict and recommend training where conflict patterns emerge.

• Develops, performs, and implements supervisor and new leader training programs to include topics inclusive of risk mitigation practices and techniques for preventing staff conflict.

• Facilitate instructor-led training and recurring workshops across disciplines and topics.

• Maintain the agency's learning resource library and learning management system so staff can find what they need.

• Track training completion and effectiveness; report results to the Chief HR Officer.

• Lead and continuously improve the agency's cohort-based new hire onboarding program, Welcome the Stranger.

• Exemplify the culture and core values of CCEW through professional activities and demeanor.

• Uses appropriate administrative, fiscal, physical, and technical safeguards to ensure the confidentiality, integrity, and security of CCEW client protected health information (PHI), per regulations outlined in the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
• Will regularly utilize all forms of communication (email, text, phone, etc.) and database practices necessary for this position and as directed by supervisor.

• As a mandated reporter, follow all procedures outlined in agency policies and procedures to report to the proper agency when there is suspicion and/or confirmation that a child or adult has been a victim of abuse or neglect.
• Adheres to the tenets of Catholic Social Teaching and Catholic Doctrine.

• Performs related functions necessary to support the mission and core values of Catholic Charities.

Job Qualifications

To perform this job successfully, an individual must meet the minimum qualifications listed below. These qualifications are representative of the knowledge, skill, and/or ability required to perform this job.

Education/Experience: To perform this job successfully, an individual must have a bachelor’s degree in human resources management, or a related field and a minimum of 5 years’ relative experience. Experience working with diverse populations is preferred.Work is highly independent. May assume a team lead role for the work group.

Certificates/Licenses: Certified Professional in Learning and Performance (CPLP) credential preferred. SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) credential preferred. Individuals must also have a valid Driver’s License or otherwise demonstrate the ability to get to and from multiple work locations as required. Must be able to successfully pass background check applicable to position.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Facilitation and presentation skills.
• Adept with a variety of in-person, multimedia training platforms, and methods.
• Ability to evaluate and research training options and alternatives.
• Ability to design and implement effective training and development.

Physical Abilities: To perform this job successfully, an individual must be able to:

• Regularly sit, stand, walk, hear/listen, talk
• Frequently lift up to 10 pounds, pull/push, carry
• Regularly work extended hours on a computer.

Mental & Other Skills/Abilities: To perform this job successfully, an individual must have the:

• Adaptability:ability to adapt to changes, delays or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.
• Analytical Ability: ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data.
• Attendance: ability to consistently arrive and be able to work as scheduled.

• Computer/Technical Ability: working knowledge of Word Processing software, Spreadsheet software, accounting software, Internet software, Design Software.

• Dependability:ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.
• Interpersonal Skills:ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations. Awareness of and sensitivity to the service population’s culture and socioeconomic characteristics.
• Judgment:abilityto make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.
• Language Ability: ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of organization.
• Mathematical Ability: ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Motor Coordination:the ability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements.
• Problem Solving Ability:ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.
• Quality Management:ability to complete duties, on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of one’s work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work.
• Reasoning Ability: ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; ability to deal with problems involving several concrete variables in standardized situations.

• Supervisory Skills:this job does not include supervisory responsibilities.

Workplace Environmental Conditions

While performing the essential duties/responsibilities of this job, the employee will be:

• Noise Conditions:exposed during a shift to constant or intermittent sounds at quiet to moderate levels of sound dependent upon daily activities
• Exposure to Trauma: Employees of Catholic Charities Eastern Washington provide direct services to vulnerable community members including those who have behavioral health challenges and those who have been exposed to trauma.