Business Support Engineer

Key Responsibilities

Account Monitoring, Incident Investigation and Escalation Handling

• Daily security monitoring of accounts using SOC tools, AWS, GCP, or Azure cloud security solutions to identify security threats and abnormalities.
• Comply strictly with service governance KPIs, including TTFR and MTTR for security events/alerts.
• Take ownership of P2–P4 alerts and escalated P1 incidents from BSE I, validating severity levels (Levels 7–15) and ruling out false positives.
• Correlate raw SIEM JSON alerts with network telemetry, AWS CloudTrail, and endpoint logs (e.g., Trend Micro) to assess attack scope and initial intrusion vectors.
• Evaluate indicators of compromise against threat intelligence repositories (MISP/Cortex) to establish attacker infrastructure, campaign attribution, and confidence ratings.

Escalation Coordination and Reports

• Collate comprehensive forensic summaries and containment logs into our ticketing platform before handing off complex, enterprise-wide compromises to BSE III.
• Produce monthly client reports detailing findings, security gaps, and recommendations via service improvement plans (SIP).

Proactive Threat Hunting and Detection Engineering

• Execute assigned threat-hunting hypotheses across multi-tenant log pools to discover un-alerted lateral movement or stealthy persistence techniques.
• Support the regular update of SIEM decoders and rules to suppress operational noise and enhance detection coverage.
• Support curating MISP taxonomies, update feeds, and tag false positives to prevent unintended playbook triggers.

Containment and Automation Alignment

• Monitor and audit automated containment actions (e.g., firewall blocks, AWS Security Group isolation, host quarantines) executed through Shuffle SOAR.
• Support the execution of immediate containment workflows when automated thresholds are bypassed or require human validation.
• Collaborate with client IT contacts and CIL engineers to preserve memory, disk artifacts, and audit trails for compliance reporting.

Education

• Bachelor's degree in Engineering, computer science or any related field
• Must have completed NYSC

Salary

200,000 NGN Gross Monthly

<