Application & IT Support Engineer

Responsibilities:

• Lead the design, deployment, optimization, and maintenance of Layer3’s on-premises infrastructure.
• Manage enterprise storage (SAN/NAS), backup systems, RAID architectures, and business continuity mechanisms.
• Administer Microsoft 365 services: SharePoint, Exchange Online, Purview, Admin Center, OneDrive, and Teams.
• Conduct license optimization, configure email security (SPF/DKIM/DMARC), and automate Outlook backup processes.
• Drive organization-wide VAPT remediation and security hardening across infrastructure and applications.
• As the custodian of all the organization's applications, the incumbent will be responsible for deploying SentinelOne, BitLocker, Cloudflare WAF, other endpoint security controls, and applications.
• Manage codebase consolidation and the code-change management workflow using GitHub to strengthen CI/CD readiness.
• Engineer automation tools and scripts (AI/ML-assisted chatbots, SSL expiry monitoring, and workflow automations)
• Lead the implementation and enhancement of Zabbix, Wazuh, Prometheus, Grafana, and SNMP templates for system monitoring and accountability.
• Develop custom monitoring templates to promote monitoring system usability and contextualization.
• Oversee centralized IT support operations using a SharePoint-based ticketing system, ensuring SLA compliance and workflow automation.
• Lead intra-unit service desk optimization, escalation workflows, asset inventory modernization, and hardware lifecycle management for Application and IT Support services and products. 

Requirements:

• A minimum of 5 years of experience
• A minimum of a degree in a related field