Sr Pre-sales Technical Support Manager

Req ID: 134955

Remote Position: Yes

Region: Asia

Country: China

State/Province: Shanghai

City: Shanghai

General Overview

Functional Area: Sales, Marketing & Business Development (MBD)

Career Stream: Sales Engineering & Technology (SET)

Role: Consultant 1 (CO1)

Job Title: Consultant, Sales Engineering 1

Job Code: CO1-MBD-SENG

Job Level: Level 10

Direct/Indirect Indicator: Indirect

Summary

Sales Engineers for Celestica are the primary technical resource for the account management sales force and provide both pre-sales and post sales activities for new and existing customers. As a team, they are accountable to lead and manage the technology evaluation stage of the sales process, working closely with our sales and business teams to understand our customers’ challenges and solve for their requirements.

The Consultant, Sales Engineer Consultant will research and report on technical and product issues for Celestica’s Hardware Platform Solutions in the field, and will enable collaboration with our design, engineering, manufacturing and supply chain teams to create and deliver maximum value to our customers.

The Sales Engineer will clearly articulate technology and product positioning and develop value propositions for both business and technical users. The Sales Engineer must be able to establish and maintain strong relationships with assigned customers throughout the complete sales cycle and post-sales account support processes. They will thrive in the dynamic environment of a growing technical organization with an expanding customer base.

Detailed Description

• Work closely with Sales to drive the sales process and share in quota target objectives
• Develop and maintain strong relationships with key customer accounts
• Participate in technical solution development for customers with requirements discovery / mapping the Celestica portfolio and software / use case / application requirements
• Participate in the technical aspect of RFI/RFQ responses to strategic opportunities - develop proposals with unique value propositions that differentiate Celestica
• Support account management and sales team with technical solutions tailored to their specific customers’ needs including capabilities and roadmaps - remove all technical hurdles required to successfully close opportunities
• Obtain insights into customers’ product, technology and business strategy and contribute the insights as the inputs to Celestica’s Hardware Platforms Solutions roadmap
• Help to clarify customers’ product requirements and provide input into the development SOW
• Support technical conversations with the customers for product questions and issues post-win - act as a liaison to the internal development teams
• Keep current with technical directions of our key strategic partners, such as Intel, Microsemi, Broadcom, Microsoft, VMware, WDC and Samsung
• Participate in standards committees and industry groups as appropriate.
• Prepare and present technical presentations and product demonstrations to customers, industry groups, trade shows, etc
• Maintain current and advise customers on industry trends, future technologies and market opportunities

Knowledge/Skills/Competencies

• Communicate professionally and consultatively in written responses to emails, presentations, RFPs and reports
• Organized and analytical, and able to overcome sales challenges through creative and collaborative approaches
• A self-motivated individual capable of working with a minimum of supervision in a dynamic team environment
• Excellent interpersonal skills: be able to communicate effectively with members of other teams, departments and customers as a high degree of liaison is required to be successful

Physical Demands

• Duties of this position are performed in a normal office environment
• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data
• Repetitive manual movements are frequently required (e.g. data entry, using a computer mouse, using a calculator, etc)
• Overnight travel within North America will be required - estimate 25 - 40% depending on work location

Typical Experience

• 7-10 years of technology related engineering/marketing and business development experience. 5+ years of direct experience in sales preferred
• Experience with storage systems, topologies, applications, challenges and advantages, as well as experience with enterprise database, virtualization or server technologies and applications
• Proven hands-on experience with Linux, Windows, SAN and networking technologies
• Experience and familiarity with flash-based storage technologies is a must
• Experience with AI / ML applications in both enterprise and edge deployments is a plus Experience with standards, organizations and consortiums of relevant technologies is a plus

Typical Education

• Bachelor’s Degree in Electrical Engineering, Computer Science or a related field

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).

At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.

COMPANY OVERVIEW:

Celestica, Inc. (NYSE: CLS; TSX: CLS) is a technology leader dedicated to driving customer success and market advancements. With deep expertise in design, engineering, manufacturing, supply chain, and platform solutions, Celestica enables critical data center infrastructure for AI, cloud, and hybrid cloud and advances technologies in high-growth markets. With a talented team and a strategic global network, Celestica helps its customers achieve competitive advantages.

Today, Celestica delivers innovative supply chain solutions globally to customers in strategic two operating and reporting segments: Advanced Technology Solutions (ATS) and Connectivity and Cloud Solutions (CC):

ATS: This segment serves customers in complex, regulated and high-reliability markets such as Industrial & Smart Energy, Aerospace & Defense, Semiconductor Capital Equipment, and HealthTech. It is engineering led, with deep expertise in design, manufacturing and lifecycle solutions.

CCS: This segment focuses on high-performance technology solutions and services for the data center, serving hyperscalers, digital native customers and enterprises. Celestica's Platform Solutions offering provides innovative and customizable computing, storage and networking solutions enabling AI-driven growth.

Built on a legacy of trust and performance, Celestica has earned its reputation by delivering results in complex and fast-changing markets. Celestica exceeds customer expectations by identifying trends and staying ahead of the curve. Backed by comprehensive capabilities and a global network across North America, Europe and Asia, Celestica helps customers gain competitive advantage with the quality, flexibility and resiliency they need to respond quickly to shifts in demand. Guided by a bold vision to accelerate market advancements, Celestica delivers innovative solutions and technologies that turn complexity into opportunity. Anchored in teamwork and commitment, Celestica strives to be the most trusted partner to its customers and colleagues worldwide.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted.

Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.