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Collection Admin Jr Supervisor

Cermati Fintech Group • English • Microsoft Excel • 13 days ago
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Salary
≈ $8k – $20k per year (Estimated)
Location
In office (Jakarta)
Seniority
Senior · 2+ years exp
Employment
Full-Time

Confirmed on the employer's own hiring board on Oct 20, 2026. First seen by Alion on Oct 7, 2026. Cermati Fintech Group scores B on the Alion truth index.

Overview
Company
Impact
Profile match

Cermati Fintech Group

Founded in 2015, Cermati Fintech Group is a leading financial technology company headquartered in Jakarta, Indonesia. The platform operates as a digital financial services aggregator, enabling consumers to easily compare and apply for credit cards, personal loans, insurance plans, and bill payment solutions. By leveraging technology and strategic partnerships with financial institutions, the firm actively drives financial literacy and expands access to formal financial services across the region.
cermati.com • HQ: Jakarta, Indonesia • Consumer Loans & Pawnshops • Financial Comparison & Loan Marketplaces • 1001-5000 employees • Est. 2015
Tech stack of Cermati Fintech Group
  • Circulating various documents to management to facilitate the approval process for items specified in those documents (e.g., contract extensions, manpower planning, vendor partnerships, etc.).
  • Directing, supervising, and coordinating all General Support Collection operations to ensure the achievement of administrative, reporting, and support SLA targets in accordance with established quality standards.
  • Calculating and executing the manpower fulfillment process for the Collection team in coordination with the HR team.
  • Monitoring the workflow of the Ops Support team to ensure compliance with expected standards regarding SLAs, output quality (reports, data entry, etc.), and the execution of Desk Collection IVR processes.
  • Serving as the primary point of contact between Collection users and Collection Vendors to ensure the alignment of operational and strategic goals.
  • Formulating, finalizing, and strictly monitoring the Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for Collection vendors.
  • Overseeing the calculation of operational expenses and monthly invoices for Collection vendors based on performance data and contractual agreements, as well as processing and submitting payment requests within set deadlines.
  • Bachelor Degree (S1) from Reputable University
  • Minimum 2 years of experience in a similar role
  • Strong leadership skill
  • Proficient in computer applications, including Microsoft Excel, Google Sheets, and Google Docs
  • Strong communication and collaboration skills
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