IT Support Engineer - Chameleon Integrated Services

We are a growing information technology company that offers its employees a culture of success, the chance to work on revolutionary federal IT infrastructure, and the opportunity to grow alongside cutting-edge technology that is reshaping the industry. We are seeking forward-thinking candidates that have strong experience in operational support and can help take to the next level in a proactive stance. Chameleon Integrated Services has expertise in operations management, quality systems, data operations and cybersecurity. We secure some of the most sensitive data for the Department of Defense and for other U.S. federal government agencies. We are known for the great care we take with clients and employees, and we believe in promoting from within. We offer a Full Benefits package including:

• Competitive Employee Health Insurance options including dental
• 100% company paid vision plan
• 401K plan with generous company match and no vesting period
• 100% company paid life insurance
• 100% company paid long and short-term disability insurance
• Training allowance
• PTO and more

IT Support Engineer - this is an onsite role, 5 days a week and pays $58/hr

We’re looking for an IT Support Engineer who thrives in a fast-paced environment and sees every new challenge as a chance to learn. You’ll be the go-to person who helps our teams stay productive, so you’ll need strong people skills, a patient and approachable style, and a habit of following through. If you love picking up new tools quickly, solving problems hands-on, and making a real impact as you grow, we’d love to hear from you.

You will:

• Onboard and offboard employees, which includes: leading new hire orientations, provisioning and deprovisioning hardware, accounts, and access.
• Provide general IT support to all Scale employees (help desk/service desk, troubleshooting, etc.).
• Provide white-glove IT support to executives, ensuring they have reliable, secure, and seamless access to the tools they need.
• Maintain and provide technical assistance with all office technology (printers, Google Meet rooms, room schedulers, and more).
• Own IT asset management and ensure accurate and actionable records are kept of required equipment.
• Promote best practices as established by IT and escalate inquiries as necessary to the IT Systems and Infrastructure team.
• Track, resolve, or dispatch all issues in our ticketing system (Jira Service Management).
• Create and update technology documentation for internal IT teams and for Scale employees.
• Have a constant drive to improve the experience of our users, and our internal processes: "How can I make things better?"
• Work onsite in our office five days a week, providing hands-on support to teams in person and remote.
• Prioritize competing requests and shift focus quickly as business needs change.
• Have a drive to learn and grow.

Ideally you'll have:

• 4+ years of corporate IT experience.
• Deep understanding of computer fundamentals and troubleshooting: hardware and software (Mac, Windows) & cloud technologies (Google Workspace, Slack, Zoom, Okta, Azure AD/M365).
• A positive attitude and excitement for building new processes and policies for a rapidly growing organization.
• Experience working with remote teams and multiple offices globally, while using tools like Slack or Google Meet to support them.
• Security and Compliance focused mindset.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status”

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