Senior National Account Manager

About Charlotte Tilbury Beauty

Founded in 2013 by world-renowned makeup artist and beauty entrepreneur Charlotte Tilbury CBE, Charlotte Tilbury Beauty has transformed the global beauty industry with one mission: to empower everyone, everywhere to look and feel like the most confident version of themselves. With our easy-to-use, easy-to-choose, easy-to-gift icons, we’ve become one of the most talked-about beauty brands on the planet - and the magic is only growing.

Today, we’re a global beauty phenomenon, scaling at record speed across 50+ markets with over 3,000 Dream Team members bringing the Tilbury magic to life every single day. Across the world, our Retail Teams and Magic Offices work hand-in-hand to shape the Charlotte Tilbury experience - from the glamour of London and the style capitals of Europe, to the energy of the Americas, the vibrant beauty hubs of the Middle East and the fast-growing innovation centres across APAC. Every region brings its own sparkle, culture and community, creating the unmistakable magic of Team Tilbury.

We’re bold. We’re disruptive. We’re powered by creativity, innovation and industry-leading tech. And as we continue to break records across countries, channels and categories, we’re looking for extraordinary talent to join us.

About the role

We’re looking for an ambitious Senior National Account Manager to join our fabulous EU commercial team. You’ll be responsible for nurturing and establishing strategic partnerships with our Retail partners as well as identifying new commercial opportunities, negotiating best in class reciprocal support to effortlessly bring the Tilbury magic to life online.

You’ll have a limitless commercial mindset with proven experience working as a National Account Manager or Senior National Account Manager. You will be highly numerate, target-driven, commercially savvy, keen to find creative solutions to challenges and passionate about working in the beauty industry.

As a Senior National Account Manager you will

• Establish and maintain amazing and collaborative relationships at all levels within your designated accounts, including Buying/Trading, Merchandising, and Marketing, to ensure that the Charlotte Tilbury brand is positioned to deliver more than its due share of voice, visibility and exposure.
• Conduct successful commercial negotiations on terms, pricing, distribution, online real estate and support packages with Buying and Merchandising teams.
• Ensure a top-line and detailed understanding of retail context and category performance to identify retail opportunities and strategic needs.
• Fully accountable on all net and retail sales forecasting for remit within EU region, meeting all financial deadlines and budget submissions, flagging risks and opportunities in a timely and quantified manner.
• Deliver limitless plans to maintain and drive #1 ranking in all categories
• Ensure accurate forecasting for NPD and core lines, and proactive inventory and assortment management, with close collaboration with Supply Chain and Demand Planning.
• Manage each account P&L, balancing investment with top-line opportunity; monitor retailer profit contribution and achieve agreed profit.
• Retain agility to react to retail trends and maximise opportunities across retailers and monitor, manage, and optimise performance.
• Work closely with Operational Marketing, Visual Merchandising, PR, and Digital to create and deliver an annual plan for each retailer covering: activation of key launches and marketing moments, eventing, retailer animation, considering both customer acquisition and retention. Review implementation and performance vs expectations on a regular and appropriately frequent basis.
• For new trading partners, onboard and build out bespoke launch plans appropriate to the market and retailer to reach and sustain #1 ranking.
• Be a visionary. Help everyone see and be excited by what's possible. Support the development and performance of the EU Commercial team, including building functional expertise and relationship management with the trade teams
• Supporting team with key decision making and strategy, but giving autonomy and accountability.
• Coach, motivate and lead by example to all team members with clear progression pathways for each team member!

Who you will work with

• You will report directly into our wonderful Commercial Director, Europe.
• Build collaborative relationships and excellent communication with key, senior stakeholders, ensure wider teams across EU are consistently informed of regional decisions including presenting the commercial rationale.
• Build strong working relationships with the Retail team, utilising insight from the field and translating learnings to a digital world.

About you

• Extensive and demonstrable experience as a Senior National Account Manager / National Account Manager, ideally within beauty/luxury/fashion industry, although we are open to other industries!
• You are highly numerate, target-driven, commercially savvy, keen to find creative solutions to challenges and passionate about working in the beauty industry.
• You are a strong, natural people leader, you are motivated to see your team develop and grow!
• Ability to work under pressure, meet deadlines in a timely manner, ruthlessly prioritise and manage multiple stakeholders with ease.
• Have exceptional organisational and prioritising skills and show great attention to detail . You will be results oriented & proactively solution driven.
• Structured and organised in your approach to work, but comfortable working with ambiguity, in a fast-paced and ever-evolving environment (we are still a fairly new company despite what you might think!)
• You will be able to instantly provide a macro level view and understanding, be able to form a strategy and be able to quantify the business impact.
• Appetite for Learning and development - Recognise the pace of change we are undergoing. Be a role model across all teams.
• Excellent numerical and analytical skills with an eye for detail and rigour.
• An excellent communicator comfortable presenting, able to influence and effectively articulate your point of view.

Charlotte Tilbury is a fast-paced, dynamic and ever-evolving environment where agility, ambition and a passion for excellence help our teams thrive. We look for people who want to grow, innovate and be part of a truly global #DreamTeam.

While we outline the experience and skills we believe set candidates up for success, they’re a guide - not a barrier. If you can demonstrate the capabilities needed for the role, we’d love to hear from you, whether you have more or less experience than listed.

Why join us?

• Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves

• We’re a hybrid model with flexibility, allowing you to work how best suits you

• 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday

• Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey

• Financial security and planning with our pension and life assurance for all

• Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues

• Bring your furry friend to work with you on our allocated dog friendly days and spaces

• And not to forget our generous product discount and gifting!

At Charlotte Tilbury Beauty, our mission is to empower everyone, everywhere, to feel like the most beautiful and confident version of themselves. We bring this to life by welcoming people from diverse backgrounds, cultures, identities, and perspectives into our global team. A workforce that reflects the world around us helps us better serve our communities, our customers, our colleagues, and every candidate who takes part in our recruitment process.

Want a closer look at life at Charlotte Tilbury Beauty? Follow our LinkedIn page! For updates, stories, and behind-the-scenes moments.

Benefits