Technical Support Engineer (Performance and Routing

Role: Technical Support Engineer (TAC)

Location: Bangalore

About Check Point

Check Point Software Technologies is a global leader in cybersecurity solutions, dedicated to protecting enterprises and governments worldwide. For over 30 years, we have been securing the digital world through pioneering innovations—from the first stateful firewall to today's AI‑powered, cloud‑delivered security platforms. With an industry‑leading 99.9% cyber‑attack prevention rate, we ensure organizations stay protected against emerging threats.

Our Values

At Check Point, we are committed to creating a safer digital and physical world. We foster a safe, healthy, and inclusive work environment where employees can thrive.

• We champion diversity and equal opportunities.
• We offer continuous learning and development.
• We are proud to have achieved gender parity in our C‑Suite and remain committed to fair rewards for all.

Your Impact & Responsibilities

As a Technical Support Engineer in our TAC organization, you will be responsible for delivering exceptional technical support, ensuring seamless security operations for our global customers.

Key Responsibilities

• Provide accurate, timely, and creative solutions to customer issues to ensure high satisfaction.
• Troubleshoot, diagnose, and resolve hardware, software, and network issues related to Check Point technologies.
• Monitor security devices and applications for performance issues; analyze root causes and drive resolutions or escalate appropriately while maintaining clear communication with customers.
• Stay aligned with network security standards and policies; ensure compliance and contribute to process improvements.
• Respond to customer queries via phone, web, and case management systems within defined SLAs and quality standards.
• Monitor network performance and recommend adjustments as needed.
• Manage end‑to‑end case escalations, working closely with Sales Engineers, Customer Success Managers, and R&D teams.
• Mentor and guide new team members on technologies, tools, and best practices.
• Maintain a strong customer‑centric approach, ensuring professionalism and high‑quality service delivery.

Your Knowledge & Skills

Required Qualifications

• 2–5 years of experience in Technical Support / TAC environment.
• Degree in Computer Science, Engineering, or related discipline.
• Excellent verbal and written communication skills.
• Ability to quickly learn and adapt to new technologies; strong documentation skills.
• Strong understanding of TCP/IP protocol suite.
• Proficiency in:
• IP Addressing & Subnetting
• ARP, DHCP, DNS
• FTP, HTTPS
• NAT & PAT
• ISP Redundancy, IP SLA
• Hands-on knowledge of networking appliances (Routers, Switches, Firewalls).
• Understanding of routing protocols (OSPF, BGP).
• Basic Linux knowledge.

Preferred / Added Advantage

• Check Point product experience.
• Certifications: CCNA, CCNP, CCSA, CCSE, or equivalent.
• Exposure to cloud platforms (AWS, Azure, GCP).

Why Join Us

• Work with cutting‑edge cybersecurity technologies.
• Be part of a global TAC team supporting Fortune 500 clients.
• Opportunities for continuous technical and career growth.
• Inclusive and supportive culture with world‑class leadership.

If you find the above JD relevant and are interested in this opportunity, please share your updated resume at [HIDDEN TEXT]