Helpdesk Administrator

Check Point Software Technologies • Cybersecurity • Cloud Security • 3 hours ago
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Salary
≈ $12k – $26k per year (Estimated)
Location
In office (Bengaluru)
Experience
3+ years exp
Employment
Full-Time

First seen by Alion on Oct 26, 2026.

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Check Point Software Technologies

Check Point Software Technologies is an Israeli cybersecurity company founded in 1993 that introduced one of the first commercial stateful inspection firewalls. Its Infinity platform covers network firewalls and gateways, endpoint and mobile protection, cloud security, email security and threat intelligence, sold to enterprises, governments and service providers through partners worldwide, and it is listed on Nasdaq. The company is headquartered in Tel Aviv, Israel.
checkpoint.com • HQ: Tel Aviv, Israel • Cybersecurity • Threat Intelligence • Information Security • Cloud Security • Endpoint Security • Network Security • 1001-5000 employees • Est. 1993
Tech stack of Check Point Software Technologies
Backed by Insight Partners, NFX, TLV Partners
Why Join Us

Check Point is seeking a proactive and technically skilled Helpdesk Engineer with proven experience to provide internal IT support for employees across global offices.

This role requires strong troubleshooting abilities, excellent communication skills, and hands-on experience with enterprise IT tools and environments.

Key Responsibilities

  • Deliver technical support for Microsoft Windows-based systems (desktops, laptops, and servers).
  • Provide technical support for Mac OS environments, including setup, configuration, and integration with enterprise systems.
  • Install, configure, and troubleshoot Windows OS, enterprise applications, and hardware devices.
  • Manage and troubleshoot Active Directory, Azure Active Directory , Intune, and MDM solutions.
  • Perform advanced troubleshooting and root cause analysis for complex technical issues, including network connectivity, VPN, and authentication problems.
  • Handle licensing inventory, compliance checks, and software deployment.
  • Support collaboration tools (Microsoft Teams, Outlook, Exchange) and resolve escalated configuration issues.
  • Communicate effectively with employees via phone, email, and chat in English.
  • Document incidents and resolutions in ticketing systems (e.g., JIRA).
  • Contribute to process improvements and implement best practices for IT service delivery.

Qualifications

  • 3+ years of experience in IT support or Helpdesk roles within enterprise environments.
  • Strong knowledge of Windows OS, Active Directory, Azure AD, and Intune.
  • Solid experience with Mac OS administration and troubleshooting.
  • Experience with MDM solutions, endpoint security, and asset management.
  • Familiarity with cloud technologies (Microsoft 365, Azure) .
  • Excellent troubleshooting and problem-solving skills, including root cause analysis for complex issues.
  • Strong communication skills and ability to work under pressure.
  • Knowledge of Linux – advantage.
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