Lead Analyst, Operations Insights & Analytics

Chipotle Mexican Grill is a restaurant company focused on serving responsibly sourced, real food and improving the guest experience. The Lead Analyst, Operations Insights & Analytics will lead advanced analytics workstreams supporting restaurant operations, guest experience, and business performance. The role integrates guest feedback and operational data, applies statistical and machine learning methods, and translates findings into strategic recommendations for cross-functional leaders.

Responsibilities

• Lead advanced analytics workstreams focused on core restaurant operations, guest experience, and business performance
• Develop and evolve Voice of the Guest analytics by integrating internal surveys, external restaurant reviews, Customer Care contacts, digital feedback, and other guest sentiment data sources
• Analyze structured and unstructured data using relevant analytical techniques, including natural language processing, clustering, regression modeling, classification, optimization, and other statistical or machine learning methods
• Synthesize insights across multiple datasets—including first- and third-party data—to identify trends, explain performance drivers, and uncover opportunities
• Influence key stakeholders across Operations, Digital, Marketing, Finance, and Restaurant Experience by connecting guest feedback insights to business decisions, strategic priorities, and measurable outcomes
• Translate ambiguous business questions into analytical frameworks, data requirements, methodological approaches, and decision-ready recommendations
• Develop executive-ready analyses, readouts, and recommendations that clearly communicate what is happening, why it is happening, and what actions Chipotle should consider
• Partner with Data, Technology, and Analytics teams to improve data quality, data modeling, documentation, and governance for restaurant operations and guest feedback analytics

Skills

• Bachelor's Degree in a quantitative, analytical, or business-oriented field, such as Business Analytics, Economics, Statistics, Mathematics, Engineering, Computer Science, Operations Research, or a related discipline
• 6+ years of experience in insights, analytics, data science, business analytics, operations analytics, customer analytics, or a related analytical function, with demonstrated end-to-end ownership of complex cross-functional workstreams
• Strong curiosity about the guest experience and what drives customer satisfaction, loyalty, complaints, advocacy, and overall perceptions of the Chipotle brand
• Advanced SQL proficiency, including complex query development, data transformation, metric validation, troubleshooting, and development of reusable analytical logic
• Strong programming and analytical skills in Python, R, or a similar language, with experience applying statistical, machine learning, or natural language processing techniques to business problems
• Experience working with unstructured or semi-structured data, including text analytics, survey verbatims, customer feedback, online reviews, contact center data, or other qualitative data sources
• Demonstrated ability to turn complex data and analytical outputs into clear business narratives, executive-level presentations, and actionable recommendations
• Strong business acumen, with the ability to connect analytical findings to operational performance, financial outcomes, guest experience, and strategic priorities
• Proven stakeholder leadership with partners across company functions, including aligning on definitions and priorities, managing tradeoffs, and driving decisions
• Strong written, verbal, and presentation skills, including the ability to distill complex analytical work into clear recommendations for senior leaders
• This hybrid position will be based in our Newport Beach, CA office 4 days per week (with work from home on Friday) (with work from home on Friday). Remote work is not available for this role
• Master's degree in relevant field preferred

Benefits

• Annual cash bonuses based upon performance and other factors
• Equity awards based upon performance and other factors
• Medical insurance
• Dental insurance
• Vision insurance
• 401k
• Sick leave
• Vacation time

Company Overview

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