Operations Coordinator, Staffing

Job Summary

The Operations Coordinator, Staffing is responsible for the department’s most valued and expensive resource: our Staffing transitional client talent pool. They will be responsible for all steps in the screening and hiring process; for ensuring all clients are properly oriented; for providing feedback and mentorship throughout the client’s tenure in the position; and for leading training efforts. The Operations Coordinator, Staffing will work independently to determine eligibility and candidacy for Chrysalis Staffing. Additionally, this position will be responsible for managing and maintaining an appropriate size pool to meet the needs of our customers. This position also serves as the primary training facilitator for Chrysalis Staffing and will be responsible for identifying and implementing additional avenues of support for the Chrysalis Staffing workforce. Lastly, this position will have administrative responsibilities, including entering data, creating client case notes, tracking absences, and reviewing timesheets.

Summary of Job Duties

Customer Service & Relations

• Deliver consistently high levels of customer service to all customers, partners and other stakeholders ensuring that we meet or exceed all contractual obligations
• Respond to and fulfill customer requests in a timely manner
• Identify and respond to service issues quickly and professionally

Operations

• Place qualified candidates on appropriate job opportunities
• Use guidelines and independent judgment to make appropriate hiring decisions.
• Manage pool of qualified candidates
• Work closely with the Business Development Manager and Staffing Operations Managers to ensure placement goals are met
• Enter and maintain applicant data in database
• Review weekly timesheets and correct errors
• Track and monitor employee absences
• Create case notes and other notices for employee performance updates
• Manage and deliver Chrysalis Staffing new hire orientation and safety training
• Lead classroom training for job-readiness programs

Client Support

• Coach clients on behavioral and performance issues and take corrective action when necessary
• Ensure job placement is a good fit and is aligned with client’s goals
• Balance the needs of the social enterprise with the needs of Chrysalis clients

Qualifications

• 2-3 years of recruiting or staffing experience required
• Excellent written and verbal communication skills
• Superior ability to exercise independent judgment and demonstrated decision making skills
• Excellent time management and organizational skills
• Must be energetic and motivated, with the ability to work harmoniously with colleagues, customers and Chrysalis’ client population
• Must be capable of thriving in a fast-paced environment, working on multiple projects with competing deadlines and a high-volume workload.
• Strong interpersonal skills, including the ability to coach/mentor staff and clients.
• Computer skills including but not limited to: MS Office suite, Google suite, Internet, CRM/database management
• Willing to work flexible hours depending on business needs

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee must occasionally lift and/or move up to 25 pounds.

FAIR CHANCE HIRING STATEMENT

Chrysalis is an equal opportunity employer and strongly encourages applications from all qualified individuals who share lived experience with the communities we serve. In particular, Chrysalis welcomes applicants who are formerly incarcerated and/or justice-involved; people who have experienced housing insecurity and/or economic inequity; Black, Indigenous, and people of color; persons with disabilities; ethnic and religious minorities; and members of the LGBTQ+ community.