Resident Relations Associate (Residential)

POSITION PURPOSE:

The Resident Relations Associate assists in the smooth operation of the property, addressing maintenance, leasing, finance, administration and overall customer satisfaction and retention. Responsible for customer service as it pertains to residents and serves as the liaison between the maintenance team and the residents.

ESSENTIAL FUNCTIONS:

• Assist the Property Manager in addressing the needs of the property and its residents.
• Addresses resident complaints and maintenance requests.
• Scheduling appointments for repairs and for meetings with residents.
• Prepares correspondence and notices.
• Prepares paperwork with respect to resident accounts.
• Responsible for follow up with residents to guarantee the work orders are being done correctly and expeditiously.
• Assisting with rent increases, late payments/collections, evictions and the move-in/out process.
• Maintain files for residents, lease applications, deposits, etc., and assist in leasing when needed.
• Such other tasks or assignments as may be required by management.

SUPERVISORY RESPONSIBILITIES:

• None.

EDUCATION/EXPERIENCE REQUIREMENTS: (including certification, licenses, etc.)

• High School Diploma required.
• Prior experience in residential real estate preferred.
• Proficient in Microsoft Office, especially Excel and Word.
• Experience in Yardi or comparable software a plus.
• Operate standard office equipment.

KNOWLEDGE, SKILLS AND ABILITIES:

• Detail oriented, deadline driven and ability to manage multiple tasks.
• Ability to work independently and to proactively evaluate and address work opportunities within the area of responsibility.
• Ability to apply common-sense understanding to carry out instructions.
• Ability to solve practical problems.
• Ability to communicate effectively, both written and verbal.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence and/or reports.

PERFORMANCE METRICS:

• Accuracy in work product.
• Timeliness in completion of work product.
• Feedback from clients, peers, customers, and other key contacts on effectiveness of the incumbent.