Business Analysis Manager

This role will be hybrid from our San Jose, CA office

Meet the Team

The Logistics Transformation team is the operational heartbeat of Cisco's global spare parts and customer service fulfillment network. We don’t just move boxes; we orchestrate global logistics transformations, drive partner excellence, and build the next generation of supply chain capabilities. Our team acts as the bridge connecting global 3PL/4PL warehouse partners, transportation providers, and trade compliance experts with our IT systems architecture and executive leadership. We are a high-energy group dedicated to delivering reliable, high-velocity logistics services that keep the world connected.

Your Impact

In this high-visibility role, you will be the driving force behind mission-critical programs that scale, modernize, and transform Cisco’s global warehouse and partner fulfillment footprint. As a Logistics Business Analysis Manager, you will act as the primary operational liaison to our key logistics partners, leading end-to-end enablement for site integrations, facility migrations, and process simplifications. You will play a pivotal role in navigating complex global trade and customs requirements, ensuring our supply chain remains compliant and efficient. By translating operational needs into technical requirements, you’ll align our warehouse workflows with cutting-edge digital infrastructure, directly influencing Cisco’s ability to execute at the highest level during seasonal peaks and new product launches. Your guidance will bridge the gap between technical complexity and operational excellence, making a tangible difference in how we serve our customers worldwide.

Minimum Qualifications

• Bachelor’s degree in Supply Chain Management, Logistics, Industrial Engineering, Business Administration, or a related discipline.
• 6+ years of progressive program management or business architecture experience within global logistics, supply chain operations, or contract manufacturing.
• Experience managing contract logistics partners, warehouse operations, inventory control, and carrier integration programs.
• Applied experience with global customs regulations and import/export compliance (e.g., EU ICS2, HTS/ECCN classification, 3B18 messaging, and Incoterms 2020).
• Knowledge of enterprise supply chain systems such as Oracle ERP, OTM/TMS, WMS, RosettaNet B2B messaging, and data visualization tools like Salesforce, Tableau, or Power BI.

Preferred Qualificati ons

• Master’s degree or MBA; PMP (Project Management Professional), APICS/ASCM (CSCP, CLTD), or Lean Six Sigma (Green/Black Belt) certifications.
• Exceptional ability to synthesize complex operational challenges into clear narratives for VP and Director-level leadership.
• Demonstrated success leading matrixed, global teams across IT, Finance, Trade, and Operations without direct authority.
• Strong quantitative skills with the ability to derive actionable operational insights from large, complex logistics datasets.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

Non-Metro New York state & Washington state:

* For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.