26997562 Senior Active Directory Engineer

As the Senior Active Directory Engineer, you will be working to bring multiple groups together and managing projects to drive Citi forward in all these areas:

·        Monitoring, maintenance and support of Microsoft Windows AD servers; ensuring that global standards are maintained.

·        Resolution of customer incident tickets relating to services supported within defined timeframes.

·        Work on troubleshooting and resolving complex problems. Performing application setup and integration, diagnosing issues with applications running on servers or in microservices

·        Host cross platform and cross organization calls to get stakeholders involved and drive inclusion.

·        Provide on call support for the Global AD Infrastructure.

·        Identification, analysis, ownership and resolution of repeat incidents leading to permanent resolution.

·        Work with OnPrem Engineering & Azure engineering architects to help Plan, build, integrate, administer, and support on-prem and multiple cloud-based platforms.

·        Delivery of work packages assigned to the group by central project managers, and of tasks assigned by the group manager.

·        Identify opportunities for continuous process improvements to existing processes, or definition of new processes/procedures and updating documentation as necessary.

·        Risk and Compliance – Partner closely with OS Operation and Risk teams to build systemic process that help maintain Citi’s system desired state and enforce compliance.​

Requirements:

·        The ideal candidate will also have prior experience in Active Directory operations and multi-team technical leadership for large complex environments.

·        Expert level knowledge of Microsoft On-Prem and Azure AD, Exchange, Windows Server OS (2016, 2019, 2022), and good understanding with SCCM and SCOM.

·        Interface with various multi-regional internationally diverse teams and guide them to a common goal to archive success.

·        Willingness to learn new technologies & concepts; while being ready to dive deep into complex problems

·        Capable of designing, deploying and supporting complex solutions.

·        Must be able effectively communicate with the senior management, customers and end-users.

·        Demonstrated ability to engage in senior level technology decision maker discussions

·        A passion for the customer which is demonstrated through professionalism and striving for excellence in all aspects of the customer experience.

Ideally the candidate will also have these core competencies:

·        Solid understanding of Citi Microsoft tool sets and operational control.

·        Ability to communicate across perceived organizational boundaries and break down silos to achieve global synergy.

·        Ability to lead multi-faceted groups to a common goal.

·        Extensive experience with Service Now for Changes and Incidents

·        Ability to interpret large reports and plan related actions needed.

·        Balance tactical and strategic goals into a stable and manageable operational framework.

Skills

Competency Mapping, Operational Strategy, End-User Marketing, Quality Management, Organizational Communication, SCCM, Active Directory design, action plans implementation, archive systems, Researching New Technologies, Lead a Group, ServiceNow, communicate with decision makers, Communicating with end users, Solution Deployment, Cics Programming Tool