KYC Data and Metrics

The KYC Operations Intmd Analyst is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at Citi.

Key Responsibilities

Data Analysis & Reporting

• Produce daily, weekly, and monthly KYC operational reports and scorecards.
• Analyze large datasets to identify trends, risks, bottlenecks, and performance opportunities.
• Develop and maintain management information (MI) dashboards and KPI reporting.
• Perform data reconciliation and quality checks to ensure reporting accuracy.
• Provide actionable insights to senior management through data-driven analysis.

Metrics Management

• Define, calculate, and monitor key performance indicators (KPIs) and service level metrics.
• Track productivity, capacity, cycle times, aging, and quality metrics across KYC processes.
• Support governance forums by preparing metrics packs and executive summaries.
• Conduct root cause analysis for metric variances and performance gaps.

Automation & Process Improvement

• Identify opportunities to automate recurring reports and data processes.
• Utilize tools such as Excel, SQL, Power BI, Tableau, KNIME, Alteryx, or Python to improve reporting efficiency.
• Partner with Operations, Technology, and Data teams to enhance reporting capabilities.
• Support implementation of new reporting solutions and dashboards.

Data Governance & Controls

• Ensure compliance with data governance policies and reporting standards.
• Maintain documentation of reporting methodologies and data definitions.
• Support audit, regulatory, and compliance requests related to KYC metrics.
• Validate data sources and monitor data quality issues.

Stakeholder Management

• Collaborate with KYC Operations, Compliance, Risk, and Business teams.
• Present findings and recommendations to managers and senior leadership.
• Respond to ad-hoc data requests and business inquiries within agreed timelines.
• Serve as a subject matter expert for KYC operational metrics and reporting.

Required Qualifications

• Bachelor's degree in Business, Finance, Statistics, Mathematics, Data Analytics, Computer Science, or related discipline.
• 5-7 years of experience in data analytics, MIS reporting, KYC operations, AML, or financial services.
• Strong analytical and problem-solving skills.
• Advanced Microsoft Excel skills (Pivot Tables, Power Query, complex formulas).
• Experience with SQL for data extraction and analysis.
• Strong attention to detail and data quality.

Preferred Qualifications

• Experience in KYC, AML, Financial Crimes, Client Onboarding, or Compliance Operations.
• Knowledge of banking regulations and KYC lifecycle management.
• Experience with Power BI, Tableau, KNIME, Alteryx, Python, or other analytics tools.
• Exposure to automation and process improvement initiatives.
• Understanding of data governance and risk management practices.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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