Business Operations Graduate
About the Role
This is a graduate-level operations role at an early-stage fintech banking startup, sitting within the core operations team and owning a critical operational domain day-to-day. You will run the queue yourself first, then systematically engineer it away, turning manual work into automated systems that reduce reliance on headcount. It is a high-agency, high-ownership position for someone who thinks in systems and measures success by the queue running without them.
What You'll Do
Take ownership of a core operational domain, running cases, reviews, and escalations hands-on from day one.
Become the deepest expert on your domain's workflows, logging every point where processes break or create friction.
Automate your own work by shipping rules and sub-flows to handle what you have been doing manually.
Drive and validate measurable improvements on every workflow you rebuild.
Handle edge cases and knife-edge scenarios that automation does not yet cover.
Translate operational findings and failure modes into clear specs and requirements for Engineering and Product teams.
Help ship the systems and agents that ultimately replace the manual work you started with.
What We're Looking For
2 to 3 internships in high-growth startups, venture capital, or consulting, or demonstrated initiative through side projects, student organizations, research, or entrepreneurial work.
Hands-on experience automating real workflows using AI tools, built tools you actively use rather than experimental prototypes.
Experience running manual operational workflows end-to-end and documenting failure modes and process breakdowns.
Experience building process automation rules, sub-flows, and workflow logic to replace manual effort.
Comfortable operating in fast-moving environments with minimal process documentation.
Ability to translate operational insights into technical specifications for engineering teams.
Background in banking, payments, or fintech operations is a plus.
Familiarity with no-code or low-code automation platforms such as Zapier, Make, n8n, or similar tools is a plus.
Based in New York City or willing to relocate.
Compensation & Benefits
Salary range: $100,000 to $125,000 USD annually. Visa sponsorship is available.
Location
On-site in New York City, NY, USA.