Customer Support Specialist
About Clinically AI
At Clinically AI, we're redefining the landscape of mental health and clinical documentation with our cutting-edge AI-driven platform. By automating note-taking, transcriptions, and documentation processes, we support healthcare providers in reducing administrative burdens - letting clinicians focus on what truly matters: delivering quality care to their patients. Our platform is designed to ensure HIPAA compliance, prioritize patient confidentiality, and empower providers to increase efficiency and reduce burnout.
The Opportunity
We're seeking a Customer Support Specialist to join our team, supporting healthcare providers and users of our AI-driven platform. This is an entry-level role ideal for someone with a strong technical background, experience in customer-facing roles, and a passion for artificial intelligence.
You're a proactive problem solver with strong organizational skills and a customer-first mindset - someone who enjoys working with AI tools, understands great customer service, and can explain technical concepts clearly to non-technical users. An understanding of clinical documentation and prompt engineering is a plus, but a genuine interest in AI and healthcare technology is essential.
What You'll Own
Own first-line support. Serve as the first point of contact for customer inquiries, resolving issues promptly and effectively.
Guide technical troubleshooting. Assist users with troubleshooting, onboarding, and product guidance.
Teach practical AI use. Educate customers on how to use AI tools practically, helping them maximize the platform's capabilities.
Support prompt engineering. Help customers refine clinical documentation templates so clinical leaders can shape outputs for their clinicians.
Close the feedback loop. Collaborate with internal teams to address customer feedback and identify areas for product improvement.
Build support resources. Create and maintain organized customer service documentation, including FAQs, how-to guides, and troubleshooting materials.
Stay platform-fluent. Maintain a deep understanding of Clinically AI's platform and its applications in healthcare.
What We're Looking For
Customer-First Mindset. You exhibit empathy and care in every interaction, building trust and long-term relationships with customers.
Technical Aptitude. You're comfortable with AI tools and software platforms, and can translate technical concepts into customer-friendly explanations.
Organization. You're highly organized and detail-oriented, capable of managing multiple customer requests while maintaining accurate records.
AI Curiosity. You have a genuine interest in AI, with practical examples like prompt engineering.
Adaptability. You're comfortable in a fast-paced startup environment and pick up new technologies quickly.
Required Qualifications
1-2 years of experience in a customer-facing role, with demonstrated technical aptitude in AI tools or software platforms.
Strong communication and problem-solving skills.
Understanding of clinical documentation or healthcare workflows is a plus.
Preferred Qualifications
Familiarity with healthcare regulations such as HIPAA.
Experience working with CRM systems and technical support tools.
Contributions to AI-related projects or communities.
Compensation & Benefits
Base salary: $75,000-$85,000
We offer competitive compensation, performance-based incentives, healthcare coverage, and flexible time off.
Equal Employment Opportunity
Clinically AI provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, or any other characteristic protected by applicable law.