Senior Salesforce Techno-Functional Consultant - Sales & Service Cloud
First seen by Alion on Oct 28, 2026.
About CloudLabs :
CloudLabs Inc was founded in 2014 with the mission to provide exceptional IT & Business consulting services at a competitive price, to help clients realize the best value from their investments.
Within a short span, CloudLabs evolved from pure-play consulting into a transformative partner for Business Acceleration Advisory, Transformative Application Development & Managed Services enabling digital transformations, M&A transitions, Automation & Process-driven optimizations & complex Integration initiatives for enterprises across the globe.
As a Strategic Planning & Implementation Partner for global companies, CloudLabs has seen a 200% uptake in winning high-value, high-impact and high-risk projects that are critical for the business.
With offices in the US, Canada, & India and with the team of 200+ experienced specialists, CloudLabs is now at an inflection point and ready for its next curve of progress.
What we offer :
- We welcome candidates rejoining the workforce after career break/parental leave and support their journey to reacclimatize to corporate.
- Competitive pay package.
- Attractive policy, medical insurance benefits, industry leading training.
- Opportunity to work remotely is available.
Experience Required :
- Minimum 5 years of experience.
Job Location : India.
Job Type : Remote.
Employment Type : Full-time.
About the Role :
We are looking for a Senior Salesforce Techno-Functional Consultant who can bridge business needs with technical solutions.
You will work closely with stakeholders, lead solution design, guide implementation, and mentor team members - ensuring scalable, high-quality Salesforce delivery across Sales Cloud and Service Cloud.
Key Responsibilities :
- Partner with business stakeholders to understand requirements and translate them into technical designs and user stories.
- Design, configure, and optimize Salesforce Sales Cloud and Service Cloud solutions.
- Work hands-on with customization (flows, validation rules, process automation, reports, permissions, etc.).
- Collaborate with developers on Apex, integrations, APIs, and data migrations.
- Conduct impact analysis, troubleshooting, and performance tuning.
- Lead demos, UAT support, documentation, and end-user training.
- Mentor and support junior team members; promote best practices and code/config standards.
- Ensure governance, security, and alignment with Salesforce platform limits and release updates.
Must-Have Qualifications :
- 4 - 5 years of professional experience working with Salesforce.
- Strong techno-functional background - comfortable with both business processes and technical solutioning.
- Hands-on expertise in Sales Cloud and Service Cloud.
- If you have worked with Data Enrichment tools such as ZoomInfo, it will be a plus.
- Experience gathering requirements, writing functional specs, and converting them into scalable designs.
- Good understanding of declarative tools (Flows, Validation Rules, Reports & Dashboards).
- Exposure to integrations (REST/SOAP APIs, middleware) and basic Apex/Lightning concepts.
- Experience mentoring or leading small teams or workstreams.
- Excellent communication, problem-solving, and stakeholder-management skills.
Nice to Have :
- Salesforce Administrator / Platform App Builder / Sales or Service Cloud Consultant certifications.
- Experience with DevOps (Change Sets, Gearset, Copado, etc.).
- Knowledge of Agile/Scrum delivery practices.
Skills
Salesforce, Salesforce Integration, Techno-Functional Consultant, SFDC Sales Cloud, Salesforce Service Cloud, Apex, Copado