Operations Business Analyst | WFO | Ortigas

We are currently on the lookout for a newOperations Business Analystto join ourteam at Cloudstaff, the #1 Workplace Everywhere!

• Partner with department managers and frontline teams across operational functions.
• Investigate workflow breakdowns, map processes, and identify root causes.
• Recommend practical solutions to improve end-to-end operational efficiency.
• Evaluate tools and vendors through requirements, demos, and comparison matrices.
• Design KPIs and measurement frameworks for departments lacking established metrics.
• Build dashboards tracking operational performance for managers and leadership.
• Create clear SOPs with steps, decision trees, screenshots, and edge cases.
• Produce short screen-recorded training videos alongside written SOPs.
• Maintain SOP version control, file permissions, and centralized knowledge bases.
• Lead process rollouts, team training, adoption, audits, and compliance monitoring.
• Track errors and deviations; implement checklists and controls for compliance.
• Build and maintain Google Apps Script automations across Workspace applications.
• Deliver reports with trends, risks, recommendations, and improvement initiative updates.
• Prepare leadership pre-reads, decision memos, and action trackers.

Qualifications

• 5+ years in operations, business analysis, process improvement, or quality roles.
• Strong analytical and multi-domain problem-solving skills with root-cause analysis.
• Proven ability to design KPI frameworks from scratch.
• Demonstrated experience creating SOPs and clear process maps.
• Experience driving process adoption, training, audits, and compliance.
• Proficient in Google Apps Script; build, modify, and read automation.
• Advanced Google Workspace skills, including Sheets, Forms, Docs, and dashboards.
• Strong written and verbal English communication skills.
• Comfortable working independently with managers, frontline teams, and senior leaders.
• AI/LLM fluency using ChatGPT, Claude, Copilot, or similar tools.
• Lean, Six Sigma, training videos, or service industry experience preferred.

Perks and benefits

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Up to 24 leave credits per year
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Superb and exciting Mid-Year Parties - with items to give away and cash prizes!
• Endless opportunities for career advancement
• Exclusive ATM inside the office for employee's convenience
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Look forward to weekly office perks for work from office staff - Free Coffee, Meals and Beer Fridays!
• Top notch workplace with first class VIP lounge and game rooms
• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment