Head of Internal Audit

We turn every customer interaction into an opportunity. We connect conversations, customer data and payments with AI Agents so that companies can deliver personal customer journeys at scale: both online and in person.

“The entire customer journey. One platform”

What we value

Every CM.com colleague, connects to our 4 shared values:

Drive and Lead

You take initiative, make decisions and recognize opportunities. Making mistakes is part of moving forward.

Grow and Learn

The growth of our colleagues and our customers is our priority. You like to experiment, learn continuously and actively share knowledge and insights with others.

Together and Care

We work together and we believe that diverse perspectives lead to stronger outcomes. You value the social side of work, you show genuine interest and care about one another’s well-being.

Speed and Change

By welcoming AI Agents into our organisation, we fundamentally change how work is done. You are comfortable with change and you love working in a high paced environment.

The Role

As Head of Internal Audit, you play a key role in strengthening governance, risk management and internal control at a listed, AI-first tech company, and in helping CM.com achieve its strategic objectives. You are responsible for Internal Audit at CM.com, which makes this a highly visible and influential position. You report administratively to the CEO and functionally to the Audit Committee, and you have a direct line to the Supervisory Board. You are a trusted advisor to the CEO, the CFO and the Audit Committee: you get close to the business, look ahead at emerging risks and opportunities, translate them into practical, actionable advice, and help the right decisions get made. Innovation is at the heart of this position, with a strong focus on AI-driven auditing.

This role combines recurring responsibilities with project-based work, offering both structure and variety. You also build the function further, in line with the Global Internal Audit Standards of the IIA.

You will

• Aligning the audit plan with CM.com’s strategy and strategic risks, so that internal audit focuses on what matters most for achieving our objectives

• Defining and maintaining the Internal Audit Charter, methodology and a risk-based annual and multi-year audit plan, approved by the Audit Committee, with room for emerging risks

• Performing operational, financial, IT, security and compliance audits across the business and countries, including testing the design and operating effectiveness of internal controls over financial reporting

• Reporting on follow-up of non-conformities and corrective actions, and supporting continuous improvement of the management systems

• Auditing our own use of AI: governance, model and data risks, security, privacy and compliance with the EU AI Act

• Assessing compliance with relevant regulation and codes, such as the Dutch Corporate Governance Code, DORA, PSD2, GDPR and CSRD

• Reporting to the Audit Committee and the Supervisory Board on findings, risks, follow-up of agreed actions and the effectiveness of the internal audit function

• Aligning with the external auditor, Risk & Business Assurance and other assurance providers (three lines model, combined assurance)

• Investigating fraud and integrity signals and advising on follow-up

• Safeguarding independence and objectivity, and preparing the periodic quality assessment of the function

You also use data analytics, continuous auditing and AI tools to test full populations, spot risks earlier and make audit work faster and sharper, together with our BI and data teams.

You will be part of an international organization operating in 15 countries, in which Finance is centrally organized. You collaborate closely with the CEO, the CFO and other business and corporate functions, giving you broad exposure and the opportunity to make a meaningful impact across the organization.

Requirements

• A Master’s degree in Accountancy, Finance, Business or IT Audit; RA, CIA, CISA, RO or CRMA qualification is a plus

• Several years of experience in internal audit, external audit or risk & control, ideally at a listed company or at a ‘big 4’ firm

• Experience reporting to an Audit Committee and/or Supervisory Board is a plus

• Strong knowledge of COSO, IIA standards, IFRS and internal control over financial reporting; affinity with IT, cloud, payments and regulated environments

• Experience with ISO standards (e.g. ISO 27001, ISO 9001) and management system audits is a plus

• Strategic and commercial awareness: you understand how the business creates value, and you can connect risk and control insights to strategic priorities

• An independent, analytical and hands-on mindset; you take ownership, work accurately and are able to communicate effectively and with confidence at all levels, including with board members and commissioners

• A strong interest in automation and AI; you are AI-savvy or eager to further develop your skills in improving audit processes through technology

• Professional proficiency in English and Dutch (written and spoken); experience in an internationally operating organization is a plus

Believe you’d be a great fit for this role, even if you don’t tick every box? Reach out to our Recruitment team! We’d be happy to connect and see if we can make it work together.

What we offer

As a CM.com club member, you’ll have the following benefits:

• Onboarding: Join our unique 3-days Global Onboarding program in our Headquarters in Breda, a deep dive into the culture of CM.com.

• Healthy food: Daily healthy lunches and snacks to keep you energized.

• Effortless commute: The Shuttle mobility card, commuting allowance and Lease-a-bike options get you where you need to be. We have CM company cars that you can use for client visits as well.

• Invest in your future: A solid pension plan.

• Time off: Recharge with 25 vacation days, plus the option to purchase 10 additional days.

• Own your success: Become a shareholder with our Employee Share Purchase Program.

• Your Development: We support your growth and development through initiatives like the CM Academy, Udemy courses, exclusive meetups with thought leaders, the Young Professional Program, and our own CM Business Adventure (CMBA), ensuring you’re always learning and evolving

• Vitality: Our Vitality Team organizes a year-round vitality program to support a healthy body and mind for all colleagues. Think of stress prevention workshops, ergonomist visit, weekly bootcamps, yoga sessions and our CM sports day.

• Together atCM.com: Weekly drinks, board game nights, karaoke throwdowns, yearly ski trip, and more! We have something for everyone.

Our diverse perspectives fuel innovation and drive us forward. We welcome everyone, regardless of age, background, or beliefs.

Before you apply

We work on-site, move fast, and expect you to bring your own thinking. Priorities shift, AI is actively changing how we work and we embrace that reality. If that sounds like a great environment to you, we'd love to hear from you.

Note: For this position, we can only consider candidates who already hold a permanent work and residence permit for the Netherlands.