Senior GCC Tech Analyst - Weekend support

This role is a Wed-Sun or Sat-Wed shift

Description:

The Senior GCC Tech Analyst provides front-line support to customers of CME Group across all platforms and asset classes Futures & Options, Cash FX & Interest Rate products as well as the weekend events contracts. In addition, this analyst provides relevant investigation and analysis for any major outages to management and other business stakeholders. In this role, the Senior GCC Tech Analyst works regularly in a customer facing capacity to deliver informational assistance via telephone and electronic means.

In this role, the GCC Tech Analyst will have passion for solving problems and delivering excellent customer service. The candidate will deliver advanced market and technical assistance for front-end trading platforms, post-trade, market data and match engine functionality. Successful candidates will possess a majority of the below Qualifications, Experiences and be comfortable with the Responsibilities.

Responsibilities will include and not be limited to the following:

• Develop ad-hoc queries and perform complex data analysis to create data driven solutions to support or change policy, process procedures and technologies.
• Field customer enquiries related to market events, connectivity, business technologies and products.
• Decides appropriate course of action when speaking with a customer, such as which actions would accurately solve their technical problem. Decides when problems need to be escalated to a higher-level resource.
• Evaluate and monitor market activity and order flow for efficiency and anomalous behaviour.
• Perform investigations for both internal and external clients - be able to articulate challenging and complex problems and solutions to a broad range of audiences.

Qualifications:

• Bachelor’s or master’s degree in information systems, computer science a related field from a recognized university.
• Minimum 5 years of experience in front office trade floor support, production/application support and technical support.
• Experience with leading industry charting/news platforms and front ends, such as Bloomberg, Trading Technologies and Eikon Refinitiv.
• Extensive customer facing experience.
• Strong analytical and problem-solving skills.
• Good grasp of full trade life cycle from execution to front and back office (STP/Murex/MT300) processing.
• Exposure to Grafana/Kibana/Putty/SSH/SecureCRT/Monitoring dashboards.

Experience:

• Advanced understanding and previous experience within electronic trading, production/operation support, and market analysis.
• FIX protocol/API connectivity knowledge alongside experience with trading GUI features to help with troubleshooting.
• Ability to read and understand user’s Unix logs.
• Experience with raw market data.
• Experience with Linux/Unix commands.
• Experience with a scripting language (Python/Unix).
• Experience with SQL or any database (like Oracle or KDB).
• Ability to perform order tracing, order analysis and ability to identify latency/rejections/slippage/mismatch.
• The candidate must be able to demonstrate strong written and verbal communication skills.
• Prior customer support experience via telephone and electronic means.
• Exposure to Corvil, Wireshark and Splunk is good to have.

Company Benefits:

• Bonus Programme
• Equity Programme
• Employee Stock Purchase Plan (ESPP)
• Private Medical and Dental coverage
• Mental Health Benefit Programme
• Group Pension Plan
• Income Protection
• Life Assurance
• Cycle To Work
• EV Car Benefit Scheme
• Gym Membership
• Family Leave
• Education Assistance - MBA/Advanced Degree/Bachelor Degree
• Ongoing Employee Development Training/Certification
• Hybrid Working

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CME Group: Where Futures are Made

CME Group is the world’s leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it - all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we’re looking for more.

At CME Group, we embrace our employees' unique experiences and skills to ensure that everyone’s perspectives are acknowledged and valued. As an equal-opportunity employer, we consider all potential employees without regard to any protected characteristic.

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