IT Support Analyst

This is an in-office position in our office in Las Cañitas. Must possess the ability to work onsite in Argentina.

What You'll Do

• Respond to and resolve inbound computer-related end user support tickets in a timely manner.Provide comprehensive support for Windows 11 and current macOS versions.Troubleshooting laptops, docking stations, monitors, printers, mobile devices, conference-room equipment, and peripherals.
• Endpoint management and provisioning using tools such as Microsoft Intune, Jamf, or equivalent.
• Support Device enrollment, configuration, and deployment
• Provide Support for Microsoft 365, ex. Outlook, Teams, Office etc.
• Complete basic Entra ID/Azure AD administration.
• Complete hardware diagnostics, warranty coordination, asset inventory, and secure device disposal.
• Provide IT support relating to technical issues involving Microsoft’s core business applications and operating systems.
• Provide hands-on support for office data closets, Intermediate Distribution Frames (IDFs), and Main Distribution Frames (MDFs), including inspection, troubleshooting and maintenance
• Perform rack-and-stack activities when needed, equipment installation and removal, patch-cable management, labeling, port tracing, and copper/fiber connectivity testing in accordance with structured-cabling and workplace-safety standards.
• Support physical- and access-layer network troubleshooting when required, including Ethernet, and structured cabling; coordinate with network engineering for configuration changes and escalations.
• Monitor and report data-closet conditions and risks, including power, cooling, water intrusion, environmental alerts, physical security, housekeeping, and cable-management issues.
• Be familiar with asset inventories, rack elevations, port maps, cabling diagrams, maintenance records, and standard operating procedures for local infrastructure.
• Coordinate with facilities, carriers, vendors, and local contractors for installations, repairs, circuit turn-ups, and scheduled maintenance; validate completed work and update documentation.
• Participate in after-hours support call rotation; support after-hours emergencies; occasional travel to support office IT maintenance issues.

What You'll Bring

• At least 3 years of experience in a Help Desk, Desktop Support, or IT Support role in an enterprise or multi-site environment.
• Experience providing Tier 2 desktop support for Windows 11 and current macOS versions.
• Experience installing, configuring, troubleshooting, and supporting desktops, laptops, docking stations, monitors, printers, mobile devices, conference-room equipment, and other peripherals.
• Experience with endpoint management and provisioning tools such as Microsoft Intune, Jamf, or equivalent platforms, including device enrollment, configuration, deployment, patching, and lifecycle management.
• Experience with basic Active Directory and Entra ID/Azure AD administration, including user and device access, permissions, authentication.
• Experience with endpoint security controls, including Windows BitLocker, macOS FileVault, security policies, device compliance, and secure device disposal.
• Experience performing hardware diagnostics, coordinating warranty repairs, maintaining asset inventories, and supporting new-hire and employee technology deployments.
• Experience supporting network closets, IDFs/MDFs, or small data-center environments in an enterprise or multi-site organization.
• Hands-on experience with rack-and-stack work, equipment installation and removal, patch panels, structured cabling, cable labeling, port tracing, and copper/fiber connectivity testing.
• Experience troubleshooting physical connectivity, Ethernet, PoE, wireless access points, VLAN/port issues, and network-port problems, with the judgment to escalate configuration or routing issues to network engineering.
• Experience inspecting and reporting data-closet conditions, including power, cooling, water intrusion, environmental alerts, physical security, housekeeping, and cable-management risks.
• Experience maintaining infrastructure documentation such as rack elevations, port maps, cabling diagrams, cable records, asset inventories, maintenance records, and standard operating procedures.
• Experience coordinating with facilities, carriers, vendors, and local contractors for installations, repairs, circuit turn-ups, and scheduled maintenance.
• Experience with administrative scripting and task automation using PowerShell, Bash, etc.
• Ability and willingness to participate in an after-hours support rotation and travel to office locations as required.
• Ability to prioritize and effectively work on multiple tasks concurrently with strong attention to detail
• Excellent analytical, troubleshooting, and technical skills
• Proven ability to provide Tier 2 desktop support for Windows 10/11 and current macOS versions.
• Experience troubleshooting laptops, docking stations, monitors, printers, mobile devices, conference-room equipment, and other peripherals.
• Working knowledge of endpoint management and provisioning tools such as Microsoft Intune, Jamf, or equivalent platforms.
• Working knowledge of Microsoft 365, Outlook, Teams, VPN, MFA, SSO, and common remote-support tools.
• Basic administration knowledge of Active Directory, Entra ID/Azure AD, device enrollment, permissions, and access management.
• Familiarity with endpoint security, Windows BitLocker, macOS FileVault, patching, and device-compliance requirements.
• Working knowledge of LAN/WAN, Ethernet, TCP/IP, DHCP, DNS, VLANs, PoE, wireless networking, and basic network troubleshooting.
• Hands-on ability to work safely in data closets, IDFs, and MDFs; familiarity with racks, patch panels, cable management, UPS/PDU equipment, and copper/fiber cabling.
• Ability to use cable testers, tone generators, labelers, and other common tools for tracing, testing, and documenting physical connectivity.
• Strong written and oral communication skills in both English and Spanish, with the ability to communicate technical information clearly to end users, vendors, facilities personnel, and remote IT teams.
• Strong written and oral communication skills.
• Self-Starter and able to work independently
• Associate degree or technical diploma in Information Technology, Networking, Electronics, or a related field preferred; equivalent experience may be considered.

Work may require access to data closets, IDFs, and MDFs; standing, walking, climbing short ladders, and occasional lifting or moving of IT equipment.