Account Management Supervisor
First seen by Alion on Sep 16, 2026.
Cobranet Limited is an established organisation that was incorporated in 2003 and specialises in providing internet solutions. Since its inception, both its product range and its market coverage have expanded considerably, and it now delivers a dependable connection to the digital world across every segment of society.
The company's network architecture is robust, flexible and fully redundant, which keeps service interruptions to a minimum and results in exceptionally high availability of more than 99.5%. The organisation is committed to continuing to offer creative solutions that provide the best possible balance between features and price, as well as service and price.
Position Details- Job Title: Account Management Supervisor
- Location: Lekki Phase 1, Lagos, Nigeria
- Employment Type: Full-time
The Account Management Supervisor is responsible for cultivating lasting relationships with an assigned portfolio of clients. Acting as the bridge between customers and the various internal teams, the role holder makes sure that solutions are delivered on time and successfully in line with what each customer requires and aims to achieve. The position also involves managing and growing client accounts in order to establish and sustain positive, productive relationships.
Key Responsibilities- Serve as the main point of contact for customers and nurture lasting relationships with them.
- Make certain that solutions are delivered promptly and successfully in accordance with customer needs and objectives.
- Keep existing clients satisfied by providing outstanding service on a daily basis.
- Act as the link between the customer and internal departments.
- Establish and maintain solid, durable client relationships.
- Drive additional revenue through cross-selling and upselling.
- Report the status of monthly and quarterly initiatives clearly to both internal and external stakeholders.
- Grow business with current clients and/or spot opportunities for improvement.
- Support the handling of difficult client requests and escalate issues where necessary.
- Carry out proactive routine calls each day for customer surveys.
- Work on client retention and winning back lost customers.
- A BA/B.Sc degree in Business Administration, Sales or a related field.