Implementation Specialist - US Hours

The Opportunity

As an Implementation Specialist, you will lead enterprise-level merchant integrations across Codapay’s global markets. You’ll serve as the technical authority in payment API solutions, manage cross-functional coordination, and mentor junior teammates. This role is ideal for someone with deep technical experience in system integration, strong project ownership, and a passion for scalable impact.

What you'll do

Complex Integration Leadership (all Coda products including Payin, Payout)

• Own technical relationships with high-value or multi-market merchants

• Design and propose solutions for non-standard use cases (e.g., multi-currency, special routing logic)

• Lead technical deep-dives, troubleshooting, and root cause investigations

• Ensure secure, compliant, and optimized integration implementation

Merchant Success & Technical Guidance

• Monitor integration health and recommend performance improvements

• Conduct technical business reviews with strategic partners

• Act as the escalation point for critical technical blockers

• Translate merchant feedback into actionable improvement proposals

Internal Advocacy & Process Optimization

• Lead testing of new features in coordination with Product and Engineering

• Maintain complex scenario runbooks and reusable templates

• Propose automation or tooling to reduce integration effort and errors

• Improve SLA turnaround and cross-team workflows

Team Mentorship & Enablement

• Coach junior specialists and support their case handling growth

• Keep documentation, checklist and process guides up to date

• Collaborate in hiring and onboarding of new joiners

• Drive knowledge-sharing culture across the team

What you'll bring

• 3+ years of experience in technical support, solution engineering, integration, or similar fields

• Demonstrated ability to operate autonomously during US business hours (remote), effectively troubleshooting and solving complex issues with minimal supervision.

• Client-facing experience with strong communication skills for cross-functional and external stakeholder management.

• Strong knowledge of REST APIs, HTTP protocols, webhooks, and authentication standards (e.g., JWT, request signing).

• Hands-on debugging skills using tools like Postman, SQL, and log management platforms (e.g., Kibana, HyperDX).

• Experience supporting payment systems or fintech merchants (highly preferred).

• Strong project management and coordination skills across multi-time-zone projects.

• Fluency in English with comfort working in multicultural, cross-regional environments.