Senior D365 Business Central Functional Consultant

We are seeking an experienced and commercially aware Senior Dynamics 365 Business Central Functional Consultant to join our growing Business Central practice.

This is a senior, client-facing role with responsibility for leading the functional delivery of complex Microsoft Dynamics 365 Business Central implementations across the full project lifecycle. You will work closely with customers to understand their strategic priorities, business processes and operational challenges, translating these requirements into practical, scalable and effective Business Central solutions.

You will lead discovery and solution-design workshops, own functional workstreams, guide customers through key decisions and ensure that solutions are delivered in line with agreed scope, quality and business outcomes. You will also play an important role in pre-sales activity, customer account development and the mentoring of less-experienced consultants.

The successful candidate will combine deep Business Central and finance process expertise with strong consulting, stakeholder management and delivery leadership skills.

Key Responsibilities

Functional and Solution Leadership

• Lead the functional delivery of end-to-end Microsoft Dynamics 365 Business Central and Dynamics NAV implementation projects.
• Take ownership of functional workstreams from initial discovery and requirements gathering through solution design, configuration, testing, training, data migration, go-live and post-implementation support.
• Lead structured discovery workshops with senior stakeholders, subject-matter experts and business users.
• Analyse complex business processes, operational requirements and existing systems to identify opportunities for improvement.
• Translate business requirements into clear, scalable Business Central solution designs.
• Challenge requirements constructively where standard Business Central functionality or an improved process would deliver a better outcome.
• Define the functional architecture for Business Central solutions, including the appropriate use of standard functionality, configuration, integrations, extensions and complementary applications.
• Produce high-quality functional specifications, solution design documents, process maps, configuration workbooks and decision logs.
• Work closely with technical architects, developers and integration specialists to ensure that functional requirements are understood and delivered correctly.
• Ensure that proposed solutions align with customer objectives, agreed scope and established implementation standards.

Project Delivery

• Lead functional planning and delivery across multiple project phases and workstreams.
• Provide clear estimates, delivery assumptions and functional dependencies to project managers and delivery leads.
• Manage customer expectations throughout the project lifecycle, identifying potential gaps between requested functionality, agreed scope and available budget.
• Support the planning and execution of system integration testing, user acceptance testing and regression testing.
• Develop test scenarios and acceptance criteria that reflect business requirements and end-to-end processes.
• Guide customers through data migration planning, including data preparation, validation, reconciliation and cutover activities.
• Lead functional readiness reviews and support go-live planning and implementation.
• Provide structured hypercare and post-go-live support, ensuring that issues are prioritised, investigated and resolved effectively.
• Maintain accurate records of requirements, decisions, actions, risks, issues and solution changes.
• Identify and escalate delivery risks early, with practical recommendations for mitigation.
• Ensure that project activity complies with internal delivery standards, customer governance requirements and applicable regulations.

Customer and Stakeholder Management

• Build trusted relationships with customer sponsors, finance leaders, operational stakeholders and project teams.
• Act as a senior functional adviser, helping customers make informed decisions about Business Central functionality, process design and future improvements.
• Communicate complex functional and technical concepts clearly to both specialist and non-specialist audiences.
• Facilitate workshops and governance discussions in a structured, confident and inclusive manner.
• Manage challenging conversations relating to scope, priorities, solution constraints and delivery risks.
• Identify opportunities to improve the customer’s use of Business Central following implementation.
• Work with account and managed services teams to identify support, optimisation and enhancement opportunities.
• Maintain a strong focus on customer outcomes while balancing scope, quality, effort and commercial considerations.

Pre-Sales and Practice Development

• Support pre-sales engagements by leading high-level discovery sessions and assessing customer requirements.
• Prepare and deliver relevant Business Central demonstrations tailored to the customer’s business processes and priorities.
• Contribute to solution proposals, statements of work, delivery estimates and implementation approaches.
• Identify solution assumptions, dependencies, risks and potential areas of complexity during the sales process.
• Support the transition from pre-sales into delivery, ensuring that commitments and customer expectations are clearly understood.
• Contribute to the development of reusable templates, delivery methods, demonstration environments and practice standards.
• Stay informed about developments across Microsoft Dynamics 365 Business Central, Dynamics NAV and the wider Microsoft business applications ecosystem.
• Share knowledge and lessons learned across the Business Central practice.
• Identify opportunities for improved delivery efficiency, solution quality and customer value.

Leadership and Mentoring

• Provide functional leadership and guidance to consultants, associate consultants and wider project team members.
• Mentor less-experienced consultants in discovery, process analysis, solution design, configuration, documentation and customer engagement.
• Review functional deliverables and provide constructive, evidence-based feedback.
• Delegate activities clearly, setting appropriate expectations for quality, ownership and timescales.
• Support colleagues when functional issues require escalation or additional expertise.
• Encourage consistent delivery standards and knowledge sharing across the team.
• Promote a collaborative, accountable and supportive working environment.
• Lead by example through professional conduct, transparency and a strong commitment to quality.

Skills, Knowledge and Expertise

• Significant experience working as a senior or lead functional consultant in customer-facing Microsoft Dynamics 365 Business Central or Dynamics NAV implementations.
• Strong finance and business process expertise developed through consulting, implementation or customer-facing delivery roles.
• Demonstrable experience leading complete implementation lifecycles, including:
  • Discovery and requirements gathering
  • Business process analysis and process mapping
  • Fit-gap analysis
  • Functional solution design
  • System configuration
  • Functional specification development
  • System integration testing
  • User acceptance testing
  • Data migration
  • End-user and administrator training
  • Cutover and go-live support
  • Hypercare and post-implementation support
• At least five years of relevant Business Central or Dynamics NAV functional consulting experience, with experience leading functional workstreams or complete implementations.
• Strong functional knowledge of Business Central across areas such as:
  • General Ledger
  • Financial reporting
  • Fixed Assets
  • Accounts Payable and procure-to-pay
  • Accounts Receivable and order-to-cash
  • Cash management and bank reconciliation
  • Purchasing and sales
  • Inventory and warehouse processes
  • Approval workflows
  • Jobs or project management
  • Dimensions
  • Roles and permissions
  • Configuration packages
  • Multi-company and multi-currency environments
• Experience producing clear functional specifications and solution design documentation for technical delivery teams.
• Experience leading workshops and presenting recommendations to senior customer stakeholders.
• Strong understanding of the relationship between business requirements, standard product functionality, configuration and custom development.
• Experience supporting existing Business Central implementations and identifying opportunities for optimisation or additional services.
• Ability to manage competing priorities and deliver high-quality work across several functional workstreams.
• Strong risk, issue and dependency management skills.
• Excellent written and verbal communication skills.

Highly Desirable Skills and Experience

• Experience supporting Business Central pre-sales engagements, including discovery, solution positioning, demonstrations and proposal development.
• Experience with Jet Reports or other Business Central reporting solutions.
• Experience with Continia Document Capture and Continia Expense Management.
• Working knowledge of Microsoft Power Platform, including:
  • Power BI
  • Power Apps
  • Power Automate
• Experience designing Business Central solutions for one or more of the following:
  • Multi-company or multi-currency organisations
  • Supply chain and distribution
  • Manufacturing
  • Contracting
  • Professional services
  • Public-sector organisations
• Experience working with Business Central integrations and third-party applications.
• Understanding of data migration planning, data quality, reconciliation and cutover controls.
• Relevant Microsoft Business Central functional certifications.
• Experience contributing to consulting methodologies, practice development or reusable delivery assets.
• Experience supporting managed services, customer success or account-growth activity.

Personal Skills

• A confident communicator and presenter who can establish credibility with senior customer stakeholders.
• Comfortable leading complex workshops and guiding groups towards clear decisions.
• Strong customer relationship management and consulting skills.
• Able to listen carefully, ask effective questions and identify the underlying business requirement.
• Commercially aware, with the ability to balance customer needs, project scope, delivery effort and long-term value.
• Able to challenge customers and colleagues constructively when an alternative approach would deliver a better outcome.
• Strong analytical and problem-solving capabilities.
• Highly organised, with excellent documentation and attention to detail.
• Able to delegate effectively while retaining accountability for overall delivery quality.
• A supportive team member who actively mentors and develops colleagues.
• Comfortable working independently and taking ownership of complex functional challenges.
• Open, transparent and professional in communications and decision-making.
• Adaptable and able to work effectively in a growing consulting environment.
• Committed to continuous professional development and keeping knowledge current.