ServiceNow Platform Architect (Part-Time)

Job Title: ServiceNow Platform Architect (Part-Time)

Employment Type: Part-Time (Contract)

Working Hours: 8:00 PM – 12:00 AM (IST) | US Eastern Time Zone (EST) alignment

Location: Remote (India-based, aligned to US Client hours)

Position Overview

We are seeking a highly articulate, end-to-end ServiceNow Platform Architect for a part-time engagement supporting a prominent USA-based client. In this role, you will act as the ultimate technical authority, strategist, and team leader for our ServiceNow ecosystem.

Because this is a client-facing position, you must possess exceptional communication skills and a strong background in Pre-Sales. You will bridge the gap between business objectives and technical execution, designing complex architectural frameworks while actively helping win new business by showcasing platform capabilities to stakeholders.

Key Responsibilities

1. Enterprise Architecture & Team Leadership

• Design the master blueprint for the end-to-end ServiceNow architecture, ensuring scalability, instance health, and adherence to ServiceNow best practices.
• Lead, mentor, and govern a team of developers and administrators, overseeing code reviews, technical scoping, and sprint planning.
• Drive the strategic roadmap for platform upgrades, custom application development, and cross-platform integrations.

2. Pre-Sales & Client Engagement

• Partner with sales and leadership teams to participate in discovery sessions, scope new client requirements, and architect high-level solutions.
• Deliver technical demonstrations and presentations to US-based executive stakeholders (C-level) that articulate the business value of ServiceNow.
• Estimate effort, timelines, and resourcing structures required for complex project bids and Statements of Work (SOWs).

3. Technical Execution & Integration

• Architect sophisticated integrations between ServiceNow and third-party enterprise tools using IntegrationHub, REST/SOAP APIs, and web services.
• Maintain instance integrity by establishing strict governance protocols, minimizing technical debt, and managing update sets/scoped applications.

Required Skills & QualificationsTechnical & Architectural Expertise

• 8+ years of hands-on experience within the ServiceNow ecosystem, with at least 3+ years acting as a Lead Architect.
• Deep cross-module knowledge spanning ITSM, ITOM, ITAM, CSM, or HRSD.
• Proven mastery of ServiceNow scripting (JavaScript, Glide API, Business Rules, Script Includes, Workflow/Flow Designer).

Pre-Sales & Soft Skills

• Flawless, executive-ready English communication skills (both written and verbal) with the ability to confidently present to US clients.
• Prior experience in a Pre-Sales role or a consultant capacity, creating technical proposals and managing client expectations.
• Strong consultative approach with the ability to translate chaotic business needs into clean, structured technical blueprints.

Certifications (Highly Preferred)

• ServiceNow Certified System Administrator (CSA) & Certified Application Developer (CAD).
• ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA) is a massive advantage.
• Multiple Implementation Specialist certifications (CIS).