Banking Call Center Agent
Confirmed on the employer's own hiring board on Oct 28, 2026. First seen by Alion on Oct 16, 2026. Coforge scores B on the Alion truth index.
Job Title: ASSOCIATE TEAM MEMBER
Job Description:
We are seeking a customer-focused Customer Support Specialist to provide high-touch support for consumer banking customers. The role involves handling a high volume of cases across multiple communication channels while delivering exceptional service and ensuring compliance with banking policies and procedures. You will be responsible for addressing customer inquiries, resolving issues, and facilitating a seamless banking experience. The ideal candidate will demonstrate strong communication skills, problem-solving abilities, and a commitment to customer satisfaction.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries through various communication channels, including phone, email, and chat.
- Manage and resolve customer issues efficiently while adhering to company policies and regulatory guidelines.
- Maintain a high level of product knowledge to provide accurate information and support to customers.
- Document customer interactions and maintain case records in the system accurately and timely.
- Collaborate with team members and other departments to enhance the overall customer experience.
- Identify trends in customer feedback and report them to the leadership team to improve services and processes.
Skills and Tools Required:
- Excellent communication skills, both verbal and written, to interact effectively with customers and team members.
- Strong problem-solving skills with the ability to think critically and address customer concerns.
- Familiarity with customer support software and ticketing systems to manage cases efficiently.
- Proficient with Microsoft Office Suite and other relevant software tools.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Understanding of banking products and services is a plus.
- Strong attention to detail and a commitment to maintaining compliance with regulations and policies.
If you are passionate about delivering exceptional customer service within the banking sector and possess the necessary skills, we encourage you to apply for this position at Coforge Ltd.