Insurance call center agent
Confirmed on the employer's own hiring board on Oct 29, 2026. First seen by Alion on Oct 27, 2026. Coforge scores B on the Alion truth index.
Company Name: Coforge Ltd.
Job Description:
Coforge Ltd. is seeking motivated and dedicated Insurance Call Center Agents to join our team. This position will primarily focus on providing exceptional customer service to clients in the home insurance sector. As an Insurance Call Center Agent, you will be responsible for handling inbound and outbound calls, assisting customers with their inquiries, and resolving any issues related to their home insurance policies.
Key Responsibilities:
- Answer incoming calls from customers regarding home insurance inquiries
- Provide information about policies, coverage options, and claims processes
- Resolve customer issues and concerns effectively and promptly
- Maintain accurate records of customer interactions
- Follow company protocols and guidelines to ensure compliance
- Collaborate with team members to improve service and support
Skills and Requirements:
- Previous experience in a call center environment, preferably in insurance or customer service
- Strong communication and interpersonal skills
- Ability to handle difficult conversations with empathy and professionalism
- Problem-solving skills with attention to detail
- Basic computer skills and proficiency with call center software
- Ability to work in a fast-paced environment
Tools Required:
- Call center software and telecommunications systems
- CRM systems for managing customer interactions
- Basic office software, including email and data entry applications
Shift Timings:
The work shift will be between 8 AM to 8 PM EST.
Pay Rate:
$17/hr on W2 plus benefits
Location:
This position is on-site in Augusta, GA.
If you possess a passion for providing excellent service and have the relevant experience in the insurance field, we encourage you to apply for this exciting opportunity with Coforge Ltd.