Deskside Support Engineer

Job Title: Job Title: Desktop Support Engineer

Job Location: Onsite- Upper Gwynedd, PA, USA

** Please note, this role is not able to offer visa transfer or sponsorship now or in the future**

About the Role

We are seeking a highly motivated Deskside Support Engineer to provide onsite technical support with a strong focus on audiovisual (AV), videoconferencing (VTC), collaboration technologies, and end-user computing support. The ideal candidate will be responsible for ensuring seamless operation of conference rooms, meeting technologies, presentation systems, and end-user devices while delivering exceptional customer service to executives, business users, and technical teams.

This role requires strong troubleshooting abilities, excellent communication skills, and hands-on experience supporting AV equipment, conferencing solutions, desktops, laptops, and collaboration technologies in a fast-paced corporate environment.

In this role, you will

• Provide onsite deskside support for desktops, laptops, peripherals, mobile devices, and collaboration technologies, ensuring timely resolution of end-user issues.

• Set up, configure, operate, troubleshoot, and support audiovisual (AV) and videoconferencing (VTC) equipment, including projectors, displays, microphones, cameras, control systems, and integrated conference room technologies.

• Deliver end-to-end videoconference support, including meeting setup, testing, monitoring, user assistance, troubleshooting, and escalation management.

• Support conference room technology environments by maintaining room readiness, ensuring equipment functionality, and providing real-time meeting support.

• Assist users with presentation technologies, including PowerPoint setup, screen sharing, wireless connectivity, and multimedia integrations for meetings and events.

• Perform preventive maintenance and routine inspections of AV and IT equipment, addressing cable management, safety concerns, and equipment performance issues.

• Troubleshoot hardware, software, networking, audio, video, and conferencing issues, coordinating with internal IT teams and vendors when advanced support is required.

• Maintain accurate asset inventories, support documentation, service tickets, customer issue logs, and equipment lifecycle records.

• Generate operational reports on room utilization, support activities, maintenance status, open issues, and upcoming preventive maintenance schedules.

• Provide exceptional customer service and end-user training on collaboration, presentation, and conferencing technologies while staying current with emerging workplace technology solutions.

What you’ll need to succeed (required skills)

• Bachelor's degree or equivalent work experience.

• 5+ years of experience providing deskside support, AV support, or conference room technology support.

• Experience supporting videoconferencing and collaboration platforms such as Microsoft Teams, Zoom, Cisco Webex, or similar technologies.

• Strong knowledge of:

  • AV systems and integrations

  • Video conferencing technologies

  • Audio systems and microphones

  • Projectors and display systems

  • Conference room control systems

  • Windows operating systems

  • Desktop and laptop hardware support

• Experience with troubleshooting hardware, software, network, audio, and video issues.

• Strong customer service and communication skills.

• Ability to manage multiple support requests in a fast-paced environment.

• Experience working with ticketing and asset management systems.

Preferred Skills

• Experience supporting executive conference rooms and high-visibility meetings.

• Knowledge of AV control platforms and room automation technologies.

• Experience with enterprise collaboration environments.

• Familiarity with ITIL-based support processes.

• Exposure to networking fundamentals including wireless connectivity troubleshooting.

• Relevant certifications such as:

  • CompTIA A+

  • Microsoft Fundamentals Certifications

  • CTS (Certified Technology Specialist)

  • ITIL Foundation

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance

• Paid holidays plus Paid Time Off

• 401(k) plan and contributions

• Long-term/Short-term Disability

• Paid Parental Leave

• Employee Stock Purchase Plan

Work model:

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week at client location in Upper Gwynedd, PA, USA.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

“Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.