Salesforce DevOps / Release Engineer

Salesforce DevOps / Release Engineer

Role Overview

We are seeking an experienced Salesforce DevOps / Release Engineer to manage and optimize the end-to-end Salesforce release lifecycle. This role will focus on CI/CD automation, Copado administration, deployment quality, release governance, and environment management across multiple Salesforce environments.

The ideal candidate will bring strong hands-on experience with Salesforce DevOps, Copado, Git/source control, CI/CD pipelines, and release management, with the ability to collaborate effectively across development, QA, architecture, operations, and business teams to deliver reliable and efficient production releases.

Work model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in Plano, TX. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

Key Responsibilities

• Manage end-to-end Salesforce releases and deployments across Development, QA, UAT, and Production environments.
• Build, maintain, and enhance CI/CD pipelines using Copado, Git/source control, and Salesforce DevOps tools.
• Administer Copado pipelines, including branching strategies, user stories, promotions, validations, and metadata deployments.
• Automate build, testing, deployment, release validation, and quality-gate processes to improve efficiency and reduce deployment risk.
• Perform release readiness assessments, dependency analysis, deployment validation, rollback planning, and post-production verification.
• Manage source control processes, branching, merge conflicts, metadata alignment, and environment synchronization.
• Troubleshoot deployment failures, conduct root-cause analysis (RCA), and implement preventive measures to improve release stability.
• Support release and change management, including release calendars, documentation, audit trails, and compliance requirements.
• Develop and maintain dashboards and metrics to track release quality, deployment efficiency, DevOps maturity, and process compliance.
• Partner with Salesforce Architects, Developers, QA, Operations, and business stakeholders to establish DevOps best practices and continuous improvement initiatives.

Required Qualifications

• Strong hands-on experience with Salesforce DevOps and release management.
• Hands-on experience administering and managing Copado for Salesforce deployments.
• Strong understanding of CI/CD concepts, pipelines, and deployment automation.
• Experience with Git and source-control practices, including branching, merging, and conflict resolution.
• Experience managing deployments across Salesforce sandboxes and Production environments.
• Knowledge of Salesforce metadata, environment synchronization, validation, and deployment dependencies.
• Experience with release readiness, rollback planning, deployment troubleshooting, and root-cause analysis.
• Familiarity with Agile methodologies and Jira or similar work-management tools.
• Experience with scripting and automation to improve DevOps and deployment processes.
• Strong communication and collaboration skills with the ability to work across technical and business teams.

Preferred Qualifications

• Experience supporting large-scale, enterprise Salesforce implementations.
• Previous experience within banking, financial services, or other highly regulated environments.
• Exposure to release governance, audit controls, and compliance requirements within complex Salesforce programs.
• Salesforce and/or Copado certifications are a plus.

Key Skills

· Salesforce DevOps

· Copado

· CI/CD

· Git

· Source Control

· Release Management

· Deployment Automation

· Salesforce Sandboxes

· Branching & Merge Strategy

· Salesforce Metadata

· Agile

· Jira

· Scripting & Automation

· Release Governance

Salary and Other Compensation:

The annual salary for this position is between $100,00- $150,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Job Summary

Architect role in a global organization responsible for designing resilient Salesforce solutions and Devops practices tailored for cards and payments operations. The role focuses on creating scalable hybrid cloud architectures that enhance transaction reliability compliance and user experience while aligning with business goals and regulatory standards across multiple markets.

Responsibilities

• Design scalable Salesforce architectures that support high volume cards and payments transactions while meeting enterprise standards for security resilience and compliance with industry regulations such as PCI DSS and regional data protection norms
• Define Salesforce Devops strategy that streamlines continuous integration and delivery pipelines enabling rapid and reliable deployment of configuration and code across multiple environments with minimal production risk
• Collaborate with product owners business analysts and operations stakeholders to translate cards and payments requirements into detailed Salesforce solution designs that address authorization clearing settlement dispute management and related processes
• Develop comprehensive architectural blueprints and configuration models that integrate Salesforce with card networks payment gateways fraud monitoring platforms and core banking systems to ensure seamless end to end transaction flows
• Guide development and configuration teams in implementing architectural patterns coding standards branching strategies and deployment practices that reinforce quality observability and operational stability in a hybrid work environment
• Establish environment management practices and release governance for Salesforce platforms including sandbox strategy test data management deployment windows and rollback procedures optimized for day shift operations
• Conduct impact analysis and technical risk assessments for new cards and payments features ensuring that proposed changes preserve data integrity transaction performance and customer experience across multiple channels
• Implement automated testing strategies within the Devops toolchain including unit integration and regression coverage that specifically validate cards and payments use cases chargebacks limits rewards and compliance scenarios
• Drive optimization of monitoring logging and incident response capabilities across Salesforce solutions so that payment exceptions and integration failures are detected triaged and resolved quickly without requiring frequent travel or onsite presence
• Coordinate with enterprise architecture security and compliance teams to ensure that Salesforce configurations automation scripts and integrations align with organizational policies for data privacy audit logging and regulatory reporting in the payments domain
• Review and refine data models and integration patterns so that cardholder data transaction histories dispute records and settlement information are captured consistently and made available for analytics risk management and customer service insights
• Provide technical guidance during production readiness reviews and release planning activities ensuring that Salesforce Devops pipelines deployment plans and rollback strategies are fully validated for cards and payments functionality before go live
• Mentor team members by sharing domain specific knowledge on cards and payments lifecycle including authorization settlement chargebacks and fraud controls and by demonstrating best practices for designing maintainable Salesforce solutions and Devops workflows

Qualifications

• Bring extensive hands on experience configuring and customizing Salesforce platforms including core objects process automation and integration mechanisms to support complex financial services and payments scenarios
• Apply deep practical expertise in Salesforce Devops practices using tools such as version control automation servers and deployment orchestration platforms to create robust pipelines that reduce manual effort and deployment errors
• Demonstrate strong domain knowledge in cards and payments including transaction routing card lifecycle management clearing and settlement dispute resolution interchange and related regulatory obligations in global markets
• Exhibit advanced skills in integration design covering APIs middleware and event based communication so that Salesforce collaborates efficiently with card processors payment gateways fraud systems and ledger platforms
• Utilize solid understanding of security and compliance principles in the financial sector to design Salesforce solutions that protect sensitive card data enforce access controls support audit requirements and satisfy organizational governance expectations
• Show proven experience working in hybrid work models coordinating effectively with distributed teams using collaboration tools structured documentation and disciplined Devops practices to maintain alignment and delivery quality
• Leverage analytical and problem solving abilities to diagnose complex production and test environment issues in cards and payments flows and to implement durable fixes and architectural improvements that prevent recurrence and enhance reliability