Business Process Manager

Position:

Job Description:

Why You'll Love This Role

Strong businesses are built on strong support teams. At Arrow, our Business Support professionals help drive operational excellence by connecting people, improving processes, and enabling collaboration across our global organization.

Whether you're supporting business operations, coordinating projects, or helping teams work more efficiently, you'll contribute to continuous improvement, deliver exceptional service, and help build a more agile, connected, and innovative business.

The Business Process Manager serves as the primary liaison between business stakeholders, IT teams, Salesforce developers, architects, and leadership. The position combines Product Ownership, Business Process Management, and Salesforce Administration to ensure business objectives are successfully translated into scalable platform solutions.

What You’ll Be Doing:

• Own and prioritize the Salesforce product backlogs.
• Define and communicate product vision, roadmap, and priorities.
• Gather business requirements and translate them into epics, features, user stories, and acceptance criteria.
• Facilitate sprint planning, backlog grooming, demos, retrospectives, and stakeholder reviews.
• Partner with business leaders to identify opportunities for automation and process improvements.
• Drive adoption of platform capabilities that improve customer, partner, and employee experiences.

• Manage platform support, enhancement requests, release validation activities, and user adoption initiatives across Salesforce
• Operates with minimal supervision while managing competing priorities across strategic projects, enhancement requests, production support, and governance activities.

• Contributes to process improvements
• Leads requirements gathering, solution design discussions, UAT activities, release validations, and post-deployment support for medium to large-scale initiatives.
• Evaluates and recommends configuration, automation, integration, and process improvement solutions while ensuring alignment with enterprise architecture, scalability, and business objectives.
• Influences prioritization decisions across multiple stakeholder groups and manages dependencies between business, technical, and vendor teams.

Salesforce Administration

• Provide day-to-day administration of Salesforce environments
• Design, configure, and support declarative Salesforce solutions including Flows, Approval Processes, Validation Rules, Record Types, Custom Objects, Page Layouts, Reports, Dashboards, and Permission Models.
• Manage data integrity, governance, system adoption, and platform compliance with established business and security standards.
• Support integrations between Salesforce, ArrowSphere, Power BI, ERP, and other business applications.
• Manage daily support cases and enhancement requests.
• Coordinate issue triage and resolution activities.

• Manage users, profiles, permission sets, role hierarchy, sharing rules, and application security.
• Administer and support Salesforce Experience Cloud environments, including partner-facing experiences, security, user access, and adoption initiatives.
• Support release planning, deployment validation, and production readiness activities across Salesforce and ArrowSphere platforms.

Product Owner

• Serve as the functional subject matter expert for Salesforce, driving platform enhancements, partner onboarding capabilities, subscription lifecycle improvements, and operational process optimization.

• Designs, maintains, and implements effective & efficient business processes utilizing their subject matter expertise in Arrows End to End business processes, systems and process improvement methodology. With the extended Business Team (Executive Sponsor, Managers & Super Users) ensure we deliver and sustain effective process consistency, excellence, and adoption to support Business strategies and goals. Promotes a process driven ethos and continuous improvement mindset
• Works with other process team members to identify and optimize global linkage and alignment on changes and implementation of processes
• Defines & monitors end-to-end process metrics to identify performance issues and resolution with business owners

• Lead requirements gathering, business process design, prioritization, and stakeholder alignment activities to ensure delivery of scalable solutions that support business objectives and operational KPIs.

• Perform business validation testing for releases and deployments.
• Support UAT planning and execution.

What We're Looking For

• Requires in-depth knowledge and experience of Product Ownership (Agile/Scrum & ECS business processes and applications)

• Requires advanced knowledge and experience in Salesforce Administration
• Leads requirements gathering, solution design discussions, UAT activities, release validations, and post-deployment support for medium to large-scale initiatives.
• Evaluates and recommends configuration, automation, integration, and process improvement solutions while ensuring alignment with enterprise architecture, scalability, and business objectives.
• Influences prioritization decisions across multiple stakeholder groups and manages dependencies between business, technical, and vendor teams.
• Must be able to handle all technical support inquiries for Salesforce and adjacent Salesforce tools such as Outlook Add-ins, SalesLoft, and integrated systems such as Power BI and other Arrow Salesforce Orgs via SF-to-SF Connectors
• Provide system administration support of internal and customer-facing Salesforce environment, especially related to customized applications, user permissions, security settings, custom objects, and workflow.

• Proficiency with Salesforce automation capabilities, including Flow Builder, approval processes, and declarative automation best practices.
• Strong Salesforce configuration and administration experience required. Working knowledge of Apex, Visualforce, Lightning components, and custom development methodologies is preferred.
• Must be extremely proficient in SFDC data modeling for reports and dashboards.
• Interact directly with partners, managers, and users as necessary to analyze user story objectives and capability requirements, including specifications for user interfaces, customized applications, and interactions with internal Salesforce instance (includes being proficient in detailed user story requirements gathering, documentation/write-ups, acceptance criteria, goals, and assumptions).
• Acts as a resource for colleagues with less experience

• Demonstrated expertise in Salesforce administration, data modeling, automation, security, and platform configuration, with experience partnering with developers, architects, integration specialists, and business stakeholders to deliver enterprise-scale solutions.

• 5+ years experience supporting Salesforce platforms.
• 3+ years experience functioning as Product Owner, Business Analyst, or Business Process Manager.
• Strong requirements gathering and documentation skills.
• Experience supporting platform integrations.

The Skills That Will Help You Succeed Even More:

• Salesforce ADM-201 Certification + Experience
• Salesforce Business Analyst Certification + Experience
• Salesforce Service Cloud Certification + Experience
• Salesforce Experience Cloud Certification + Experience
• Salesforce AI Associate
• Salesforce Agentforce Specialist
• Salesforce Platform App Builder Certification.
• Certified Scrum Product Owner (CSPO).
• JIRA knowledge and Experience
• Experience with integration of Marketing data and systems like Eloqua, ZoomInfo, LinkedIn Sales Navigator
• Proficient in Office 365 applications (Excel, Word, PowerPoint, Outlook, Teams)
• Visio (or similar diagramming tool) experience a plus
• Internal ECS application experience including mWs, Oracle Ascent EBS (ERP), PowerBI, ArrowSphere Marketplace & MyBusiness
• Experience with Scrum Agile
• Proficient in JIRA to write user stories, bugs, requirements, acceptance criteria
  • User Stories
  • Acceptance Criteria
  • Process Flows
  • Functional Requirements

• Excellent stakeholder management and communication skills.

• Ability to independently manage competing priorities and initiatives.

Experience / Education

Typically requires 5-7 years of related experience with a 4-year degree; or 3 years and an advanced degree; or equivalent work experience. Product Owner certifications a plus.

Work Arrangement

Fully Remote: Must be able to travel to an Arrow office location as requested by Arrow leadership.

What's In It For You

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans and a solid benefits package.

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Short-Term/Long-Term Disability Insurance
• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
• Paid Time Off (including sick, holiday, vacation, etc.)
• Tuition Reimbursement
• Growth Opportunities
• And more!

About Arrow

We believe new technologies have the power to make life not only different, but better. At Arrow, we're helping make that future possible. We enable customers and suppliers to design and distribute technology around the world, connecting people, ideas, and innovation to solve real-world challenges. Guided by our purpose of making the benefits of technology accessible to all, we provide expertise, solutions, and connections that help shape what's next. As a global technology solutions provider, Arrow offers opportunities to learn, collaborate, and build a meaningful career while making an impact around the world.

Life at Arrow

At Arrow, we believe innovation starts with people. We create an environment where collaboration, curiosity, and continuous learning help our employees grow and make a meaningful impact every day. From your first day, you'll have opportunities to build new skills, work alongside talented teams around the world, and contribute to technology that helps shape a better future. Because when our people grow, innovation moves forward.

Annual Hiring Range/Hourly Rate:

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

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EEO Statement:

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)

All Arrow job postings are for existing job vacancies. We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.