Business Support Specialist-License Manager

Location: IND - Bangalore 24/7 | Job-ID: 220392 | Contract type: Standard |Business Unit: IT Consulting

Life on the Team

Computacenter looking for Licence Manager is responsible for maintaining an accurate and auditable view of Computacenter's software licence estate. Working alongside Partner Managers, Procurement, Finance and IT stakeholders, the Licence Manager will track software entitlements, licence consumption, renewals, expiries and compliance obligations across a broad range of technology vendors. The role will provide visibility of what licences have been purchased, what is currently in use, what is due for renewal, and where optimisation opportunities or compliance risks may exist.

What you’ll do

• Manage Software Licensing Estate: Oversee the procurement, allocation, renewal, and retirement of software licenses, ensuring compliance with vendor agreements and business requirements.
• License Compliance & Audits: Conduct regular license reviews and prepare for vendor audits by maintaining accurate entitlement records and resolving compliance risks proactively.
• Optimise License Utilisation: Monitor software usage and identify opportunities to reduce costs through licence recovery, consolidation, and optimisation activities.
• Vendor & Stakeholder Management: Act as the primary point of contact for software vendors, procurement teams, and internal stakeholders regarding licensing matters.
• Contract & Renewal Management: Track software agreements, support contracts, and renewal dates to ensure uninterrupted service and cost-effective purchasing decisions. Negotiate favourable licensing terms, review contracts, minimise legal risks.
• Reporting & Governance: Produce regular reports on software consumption, compliance status, costs, and risks while supporting governance and asset management processes.
• Process Improvement: Develop and maintain licensing policies, procedures, and controls to improve operational efficiency and reduce licensing risk.
• Conduct regular performance reviews and provide feedback to partners.
• Works closely with Procurement, AP, SAAM, GTS & Indirect Procurement to ensure we are leveraging expertise and renewals are efficient.
• Market Analysis: Stay updated with industry trends and best practices in license management.
• Ensuring the Partner Management, License management OneCC site is maintained and relevant.

What you’ll need

• Total Experience should be between 5+ years

• Software Licensing Management: Previous experience and understanding of software licensing concepts.
• Analytical & Problem-Solving Skills: Ability to analyse licensing data, identify compliance gaps, and recommend cost-saving opportunities.
• Contract Interpretation: Experience reviewing software agreements and understanding licensing terms, conditions, and compliance obligations.
• Stakeholder Communication: Excellent communication skills with the ability to explain complex licensing concepts to both technical and non-technical audiences.
• Attention to Detail: High level of accuracy when managing licensing records, renewals, audits, and compliance documentation.
• Financial Acumen: Ensure we are obtaining the best commercial / licensing terms during the onboarding of new partners and in life changes.
• Conflict Resolution: The ability to manage and resolve conflicts in a constructive manner. This requires empathy, patience, and problem-solving skills.
• Compliance and Ethics: Knowledge of legal and regulatory license requirements to ensure strong management.

• Microsoft Suite: Knowledge of key Microsoft packages including, Excel, Word, Visio and SharePoint.
• Partner Specific Licensing Knowledge: Experience with major software vendors such as Microsoft, Oracle, SAP, Adobe, VMware, or AI related licensing programmes.
• Cloud Licensing Experience: Understanding of cloud subscription models including Microsoft 365, Azure, AWS, and SaaS licensing environments.
• SAM Tool Experience: Familiarity with software asset management tools such as Flexera, ServiceNow SAM, Snow, or License Dashboard.
• ITIL & IT Asset Management Knowledge: Understanding of IT service management and IT asset management best practices.
• Financial Management Skills: Experience supporting budgeting, forecasting, and cost optimisation initiatives related to software investments.
• Project & Change Management: Ability to support software deployment, transformation, and optimisation projects within a controlled governance framework.

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.

#winningtogether #peoplematter