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Associate Planning & Scheduling

Concentrix • Business Process Outsourcing (BPO) • Call Center Services • Microsoft Excel • 2 days ago
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Location
In office (Gurgaon)
Employment
Full-Time

Confirmed on the employer's own hiring board on Oct 17, 2026. First seen by Alion on Oct 15, 2026. Concentrix scores B on the Alion truth index.

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Profile match

Concentrix

Concentrix is an American customer experience and business services company founded in 1983 and headquartered in Newark, California. It designs and runs customer support, sales, collections and back-office operations on behalf of more than two thousand client brands, employing hundreds of thousands of people across some seventy countries in dozens of languages. Listed on Nasdaq and enlarged by the 2023 acquisition of the French group Webhelp, the company has pushed beyond traditional call-centre outsourcing into experience design, automation and AI agents that deflect routine contacts before a human is needed.
concentrix.com • HQ: Newark, United States • Business Process Outsourcing (BPO) • Call Center Services • 5000+ employees • Est. 1983
Tech stack of Concentrix

Job Title:

Associate Planning & Scheduling

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Key Responsibilities:

Responsible for preparing daily, weekly and monthly client/internal reports.

Prepare weekly performance / KPI reports and maintaining performance dashboards.

Prepare ad-hoc reports & analysis for management reporting and needs

Capacity planning and Scheduling for process

Support key strategic projects involving Data mining & Analytics

Optimize use of tools/technology & to improve efficiency and effectiveness of the organization.

Desired Skills:

Advanced proficiency in MS Excel

Ability to spot, correct and highlight errors

Ability to simplify complex operations into repeatable processes

Skill to automate reports - preferred

Ready to work in dynamic 24*7.

Disclaimer:- 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

Location:

IND Gurgaon - Bld 14 IT SEZ Unit 1, 5th, 6th and 17th Flr

Language Requirements:

Time Type:

Full time
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