Lead Project Manager - Bilingual

Job Title:

Job Description

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Join us and be part of this journey towards greater opportunities and brighter futures.

This position involves overseeing complex technology implementation projects, specifically focusing on AI and contact center solutions. The Lead Project Manager is expected to balance technical understanding with financial management, client interaction, and detailed project oversight within a structured PMO environment.

Responsibilities:

• Understand and leverage technology solutions to meet client business objectives.
• Manage projects involving AI, GenAI, contact center solutions (CCaaS), and customer experience technologies like voice/chat bots.
• Proactive managements of project budgets, revenue forecasts, and financial reporting.
• Ensure projects are completed on time and within budget.
• Communicate effectively with strategic clients to understand needs and ensure project satisfaction.
• Serve as the overall project lead for successful project completion.
• Oversee multiple concurrent workstreams, ensuring prioritization and alignment across various groups.
• Maintain accuracy and quality in project deliverables and processes.
• Adhere to Project Management Office standards and methodologies for consistent project management practices.

Qualifications:

• English proficiency: Verbal C2.
• Experience in project management life cycle, waterfall model, agile, and strategic planning.
• Familiarity with Budgeting, Change Management, Client Engagement, Finance, and Communication.
• Proficiency in Microsoft Outlook, PowerPoint, Excel, Project/Planner, Office 365, Teams Premium (AI features), and Copilot
• Ability to manage cloud contact center operations and implementations across multiple CCaaS platforms (NiCE CXone, AWS Connect Customer, Genesys Cloud, Microsoft Dynamics)
• Proficiency in Agile Methodology, AI Concepts, and Generative AI.

#Concentrix #LI-Remote #Argentina

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