Manager, B2B Lead Generation Delivery

Job Title:

Job Description

The ideal candidate possesses strong leadership experience in B2B lead generation, data operations, and prospect research. The ideal candidate combines strong analytical expertise with business acumen in B2B sales and demand generation environments. They must be skilled at managing client relationships, overseeing day-to-day delivery operations, maintaining data quality standards, and driving continuous process improvement across lead generation programs. They must be comfortable partnering directly with clients, managing stakeholder expectations, and coordinating cross-functional delivery teams to ensure successful execution of ICP delivery, testing, and key performance metrics.

Key Responsibilities

Team Leadership & Operations Management

·Lead, coach, and develop a team of operational data scrapers, lead generation specialists, and data scientists.

·Establish performance goals, KPIs, and quality standards for data collection and lead generation activities.

·Monitor team productivity, accuracy, and delivery performance.

·Conduct regular performance reviews, coaching sessions, and career development planning.

·Manage staffing, resource allocation, workload balancing, and operational planning.

·Foster a culture of accountability, continuous improvement, and customer service excellence.

Client Relationship Management

·Act as the primary operational contact for assigned programs clients.

·Lead client status meetings, internal performance reviews, and operational discussions.

·Understand client target audience requirements, prospect criteria, and campaign objectives.

·Communicate project status, risks, challenges, and recommendations to clients and internal stakeholders.

·Build trusted relationships that support client satisfaction and long-term account growth.

·Ensure all client deliverables meet agreed-upon quality and service level expectations.

Lead Generation & Data Operations

·Oversee prospect identification, account research, contact discovery, and data enrichment processes.

·Ensure accurate collection, validation, and maintenance of prospect and company information.

·Drive the development of high-quality lead lists that align with client-defined ideal customer profiles (ICPs).

·Monitor lead generation effectiveness and implement process improvements to enhance results.

·Ensure compliance with organizational policies, client requirements, and applicable data handling standards.

·Collaborate with sales and marketing stakeholders to align lead generation strategies with business objectives.

Quality Assurance & Data Governance

·Establish and maintain data quality standards across lead generation operations.

·Develop validation procedures to ensure completeness, accuracy, and consistency of prospect data.

·Monitor quality metrics and implement corrective actions when performance gaps are identified.

·Conduct regular audits of lead generation outputs and data enrichment activities.

·Drive continuous improvement initiatives focused on operational efficiency and data accuracy.

Cross-Functional Collaboration

·Coordinate with internal delivery teams, project managers, analytics teams, and account leaders to ensure seamless execution.

·Work closely with recruitment, technology, automation, and operations teams to support program requirements.

·Escalate operational risks and develop mitigation plans to maintain project timelines and client satisfaction.

·Support implementation of new tools, technologies, and operational processes.

Reporting & Performance Management

·Track and report key operational metrics and client program performance.

·Develop dashboards and reports that provide visibility into team productivity and quality outcomes.

·Analyze trends and identify opportunities for process optimization and operational improvements.

·Present findings, recommendations, and performance updates to clients and senior leadership.

Required Qualifications

·3+ years of Leadership experience.

· Languages: English C1/C2 is mandatory ; French is preferred

· Experience leading operational data enrichment teams, data researchers, data scientists, or similar functions.

·Strong understanding of B2B sales processes, lead qualification methodologies, and prospecting strategies.

·Experience working directly with external clients in a service delivery, consulting, agency, or outsourced operations environment.

·Strong understanding of B2B sales funnels, lead management processes, and revenue performance metrics.

·Strong project management and stakeholder management skills.

·Excellent written, verbal, and presentation skills.

·Advanced proficiency in Excel, Power Query, and data transformation tools.

·Strong presentation and executive communication skills.

Preferred Qualifications

· Bachelor's degree in Business Analytics, Marketing, Information Systems, Data Science or a related field.

·5+ years of experience in B2B lead generation, prospect research, sales operations, or data operations.

·Experience supporting enterprise-level B2B sales and marketing programs.

·Knowledge of CRM platforms such as Salesforce, HubSpot, Microsoft Dynamics, or Zoho CRM.

·Experience with sales intelligence and prospecting platforms such as ZoomInfo, LinkedIn Sales Navigator, Apollo, Seamless.AI, or Cognism.

·Familiarity with data enrichment, data quality management, and workflow automation tools.

·Experience managing offshore, nearshore, or geographically distributed operational teams.

·Knowledge of reporting and dashboard tools such as Power BI, Tableau, or Looker.

·Awareness of software partner tools such as Clay, Oragami, Data Bar, Personna AI

Location: Hybrid

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