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Readiness Manager

Concentrix · English: C1 · Business Process Outsourcing (BPO) · Call Center Services · Certification required · 10 days ago

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Location

Hybrid (Sofia, Bulgaria)

Seniority

Senior · 5+ years exp

Visa

Sponsors visas in United States, United Kingdom; no register of this country names it

Employment

Full-Time

Confirmed on the employer's own hiring board on Nov 14, 2026. First seen by Alion on Nov 4, 2026. Concentrix scores C on the Alion truth index.

Overview

Company

Impact

Profile match

Concentrix

Concentrix is an American customer experience and business services company founded in 1983 and headquartered in Newark, California. It designs and runs customer support, sales, collections and back-office operations on behalf of more than two thousand client brands, employing hundreds of thousands of people across some seventy countries in dozens of languages. Listed on Nasdaq and enlarged by the 2023 acquisition of the French group Webhelp, the company has pushed beyond traditional call-centre outsourcing into experience design, automation and AI agents that deflect routine contacts before a human is needed.

concentrix.com · HQ: Newark, United States · Business Process Outsourcing (BPO) · Call Center Services · 5000+ employees · Est. 1983

Tech stack of Concentrix

Job Title:

Readiness Manager

Job Description

The Readiness Manager is responsible for enabling sales teams to achieve business objectives through effective training, coaching, and readiness programs. This role partners with global stakeholders to launch new products, services, sales motions, and processes while ensuring teams have the skills, knowledge, and certifications required to succeed.

Key Responsibilities

Design and execute readiness plans aligned to business and sales objectives.
Lead the rollout of new products, services, sales motions, and role launches.
Partner with global teams to develop training, certification, and enablement programs.
Deliver instructor-led training, webinars, workshops, and coaching sessions.
Conduct call shadowing and performance observations to identify development needs.
Create individual learning and development plans for sales professionals.
Track adoption, effectiveness, and business impact of readiness initiatives.
Align readiness activities with product roadmaps, sales targets, and operational priorities.
Share best practices and continuously improve training content and delivery methods.
Support ongoing capability development across service locations.

Required Experience

5+ years of sales, sales enablement, training, or readiness experience.
Minimum 2 years of IT solutions, technology sales, or consultative selling experience.
Proven experience delivering training and coaching programs.
Experience facilitating workshops, webinars, and classroom-based learning.
Strong understanding of sales processes, customer engagement, and performance improvement.
Experience working with multiple stakeholders across regions and functions.

Skills & Competencies

Training & Facilitation
Coaching & Development
Sales Enablement
Presentation & Communication
Stakeholder Management
Learning Program Design
Change Management
Performance Improvement
Project Coordination
Analytical & Reporting Skills

Tools & Qualifications

Microsoft Office Suite
Learning Management Systems (LMS) and virtual training platforms
MS-900 and AZ-900 certifications preferred
Trainer or Learning & Development certification preferred
Bachelor's degree or equivalent experience

Languages

Fluent English
Additional market language(s) preferred depending on location

Location: Hybrid

Location:

BGR Sofia - Advance Business Center

Language Requirements:

Time Type:

Full time

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