Senior Technical Delivery Manager

Job Title:

Job Description

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our gamechangers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Senior Technical Delivery Manager

Location: Bellevue, WA (Preferred) - Onsite 4 Days per Week

About the Role

We are seeking an experienced Senior Technical Delivery Manager to lead and drive the successful delivery of large-scale software and digital transformation initiatives. This role requires a strong blend of technical expertise, Agile program leadership, and stakeholder management to coordinate multiple cross-functional teams and ensure timely, high-quality delivery.

The ideal candidate has a solid background in software engineering, Agile delivery, product execution, and enterprise-scale program management. You will serve as the key liaison between business stakeholders, product teams, engineering, architecture, and leadership teams, ensuring strategic objectives are translated into measurable outcomes.

Key Responsibilities

Delivery & Program Management

• Lead multiple Agile teams and delivery streams simultaneously.
• Drive end-to-end program execution from planning through deployment and post-release support.
• Establish project roadmaps, milestones, timelines, dependencies, and delivery plans.
• Proactively identify, manage, and mitigate project risks and blockers.
• Provide executive-level reporting, delivery metrics, and status updates.
• Ensure alignment across product, engineering, architecture, QA, and business teams.

Product Management & Business Alignment

• Partner with business stakeholders to gather requirements and define priorities.
• Translate business objectives into actionable product and technical roadmaps.
• Facilitate backlog grooming, sprint planning, release planning, and stakeholder reviews.
• Balance competing priorities and maintain focus on business outcomes.
• Champion Agile best practices and continuous process improvement.

Technical Leadership

• Collaborate closely with engineering teams, architects, and technical leaders.
• Understand system architecture, APIs, integrations, cloud platforms, and technical dependencies.
• Drive adherence to SDLC best practices and modern software delivery frameworks.
• Support solution design discussions and guide technical decision-making.
• Act as a trusted advisor to both business and technical stakeholders.

Agile Delivery & Jira Governance

• Lead Agile ceremonies including sprint planning, retrospectives, daily stand-ups, and release readiness reviews.
• Manage Jira workflows, dashboards, reporting, and delivery metrics.
• Monitor team capacity, velocity, dependencies, and delivery health.
• Use data-driven insights to improve predictability, efficiency, and delivery performance.

AI-Driven Productivity & Innovation

• Leverage AI-enabled tools to enhance project planning, documentation, reporting, and team productivity.
• Utilize platforms such as Microsoft Copilot, Jira AI, ChatGPT, Gemini, Claude, or similar technologies.
• Identify opportunities to streamline delivery processes through automation and AI-assisted workflows.
• Drive adoption of innovative practices that improve delivery quality and speed.

Required Qualifications

• 10+ years of experience in Technical Program Management, Technical Delivery Management, Product Management, or related leadership roles.
• Strong understanding of Agile, Scrum, SDLC, and enterprise software delivery practices.
• Proven experience managing large-scale, complex technology programs.
• Exceptional stakeholder management and communication skills.
• Experience leading cross-functional teams in fast-paced environments.
• Strong analytical, problem-solving, and decision-making abilities.
• Demonstrated success delivering software products and enterprise technology solutions.

Preferred Qualifications

• Experience within Telecommunications, Wireless, Enterprise Technology, or Digital Transformation environments.
• Experience leading distributed onshore and offshore teams.
• Familiarity with cloud platforms including Azure, AWS, or Google Cloud Platform (GCP).
• Experience with APIs, microservices, system integrations, and modern architecture patterns.
• PMP, SAFe, Scrum Master, Product Owner, or related certifications.

The base salary for this position is $92,250 to $140,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

The deadline to apply for this position is: 10/22/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.

As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.

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Physical and Mental Requirements:

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity:

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

· English

· Spanish

Accommodation:

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting [email protected]. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence:

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

For further information on available work states and Equal Employment Opportunity as an applicant, please clickHERE